Responsibilities
- Ensure that all client trade visits are managed effectively and are aligned with standards of excellence.
- Manage the merchandising team effectively.
- Ensure that an adequate amount of time is spent in trade with each merchandiser in each region.
- Ensure that each merchandiser is executing effectively in trade according to the KPIs laid out by the client.
- Daily monitoring of merchandisers activity to ensure that all merchandisers are achieving the targeted number of calls per merchandiser.
- Ensure that merchandisers are completing their vehicle inspection surveys and that any issues identified are reported, escalated and sorted out.
- Deliver customer satisfaction by managing customer communication.
- Actively build relationships with customers by engaging in active communication, resolving issues where required.
- Assist the merchandising team to execute promotional opportunities /requirements as per the Clients needs to deliver customer satisfaction.
- Active identification of training needs for merchandising team and execute this in accordance with Training team and calendar.
- Ensure that all escalated queries and challenges are effectively dealt with and resolved.
- Ensure that your knowledge pertaining to industry trends, challenges, changes etc. is continuously kept up to date.
- Enhance business acumen by continuously coaching merchandisers on strategic negotiation with customers and professional communication.
- Grade 12
- 2-3 years sales and merchandising experience in a related FMCG environment in a management role.
- PC proficient (MS office suite: word, excel, PowerPoint & outlook)
- Drivers License
- Liquor legislation
- Competition act
- Consumer protection act
Should you not receive feedback within three weeks after the closing date, please consider your application unsuccessful.
