Motor Loss Ratio Management
Build and Maintain Relationships with HINT country management and claims teams.
Spend time within identified HINT countries conducting both macro and micro environmental analysis e.g. Economic and Technological environments, Suppliers and Customers etc.
Conduct Competitor analysis e.g. motor excess structures and policy limits
Document the SWOT analysis results to provide guidelines on Claims Cost Control opportunities that can be implemented.
Identify opportunities in the motor functions and map processes with Hollard S.A Claims Cost Control as the blueprint.
Conduct a cost benefit analysis for HINT senior management and country leadership team
Agree On Opportunities To Be Implemented
Map and manage implementation of agreed processes and strategies.
Focus on process optimisation and improvement (bringing AI into countrys motor claims processes).
- Share updated tracker highlighting improvements / deviations from set Action items.
- Determine and measure compliance of set processes and philosophies.
- Track and report on countrys motor claims spend and benefits from implemented processes.
Hold initial meetings with each HINT Country to lay foundation of Claims processes and functions.
Arrange workshops between HINT Country and Claims Cost Control Centre Managers incl Claims Procurement and Customer Experience team.
Establish and implement strategic partnership models in collaboration with Hollard Insure Claims Cost Control Centres.
Establish and implement strategic partnership models in collaboration with Claims Procurement teams.
- Set up appropriate process on boarding presentations, identify key stakeholders from Hollard S.A and respective HINT country to be part of on boarding workshops and create a working document.
- Incorporate SOPs in the broker processes and ensure alignment with Hollard Insure claims processes.
- Serve as a point of liaison for Claims Cost Control process queries before, during and after Go Live date.
- Implement Monthly meetings with HINT Country Claims management team to discuss any challenges, operational queries that may arise in initial period of Going live.
- Identify challenges in process or performance and implement measures to mitigate the challenges.
Identify systems and initiatives within Hollard Insure S.A that have to be implemented by HINT.
Engage with Insure IT in order to identify stakeholder availability for collaboration with HINT countrys IT department.
In collaboration with HINT IT department assist in implementing live performance tracker dashboards for identified motor KPIs.
Dashboard matrix to be agreed with HINT and implemented accordingly.
Constantly monitor the dashboards and identify performance trends per cell unit.
In collaboration with respective HINT country teams, set improvement action items, targets and deadlines.
Track performance improvements on the dashboard and report accordingly.
Reporting
Accurate and timeous submission of consolidated Hollard Insure S.A and HINT motor portfolio Claims Manco report.
Accurate and timeous submission of Motor Loss Ratio Manco report per HINT country.
Provide monthly view of motor loss ratios for the identified / agreed HINT countries.
Provide a Cost Benefit Analysis per process / country.
Monthly consolidated report on identified Motor Claims Cost Control Initiatives and milestone tracker per initiative.
Submit monthly claims savings tracker for initiatives that have been implemented
Hollard Insure S.A. and HINT motor loss ratio presentations for HINT (as and when required).
Preparation of Townhall Presentations (as and when required).
Provide HINT guidance in building Motor Loss Ratio dashboards.
Provide monthly spend report.
Bi-annual declaration of interest report on all staff members.
Relationships/Networking
Build and maintain relationships with Hollard S.A Insure stakeholders i.e. National Claims Cost Control Managers, Claims Procurement team.
Build and maintain relationships with HINT country management and claims teams.
Build and maintain excellent / collaborative relationships with colleagues.
Build and maintain relationships with Industry Bodies and external suppliers.
Drive relationship management with Brokers and their management teams.
