Whats in it for you -
- Salary: R6 500 R8 000 per month depending on experience
- 40 days paid holiday annually
- Full remote working (8:30am 17:00pm UK time)
- Technical support/helpdesk
- Strong knowledge of software applications, networks, and troubleshooting techniques
- Excellent customer service skills with the ability to handle difficult and complex situations
- Outstanding communication skills, both written and verbal
- Ability to work well under pressure and meet tight deadlines
- Highly organized with strong attention to detail
- Experience with remote support software is a plus.
- To act as the first point of contact for clients seeking technical assistance via phone, email or remote software
- Where possible resolve issues according to the ticketing systems (Freshdesk)
- Analyse tickets and assign to the correct person/department
- Assist with purchasing of tech equipment and chasing up on orders
- You will utilize your outstanding customer service skills to promptly address and resolve customer inquiries and issues in a professional and courteous manner.
- Be responsible for maintaining accurate records of all customer interactions, troubleshooting steps and resolutions, and creating technical documentation to aid in future customer inquiries.
- In addition, you will work closely with other departments to escalate and resolve issues while keeping clients and/or colleagues informed of progress and updates.
- **Please note, if laptop/pc specifications are not provided with screening questions, please consider your application unsuccessful**
