OPERATIONS SUPERVISOR: DIGITAL DOME.2.03

Brief Description

Minimum Requirements

• Bachelor's degree and honours (NQF 7-8) in hospitality/business management or equivalent degree.
• At least 5 years experience in hospitality/ business management and administration (experience at the University or tertiary educational sector will be an advantage).
• Minimum two years experience in project planning and reporting.
• Previous experience in science outreach activities and communications, or educational/museum/science center experience will be an advantage.

Skills Requirements

• High level of administrative proficiency with respect to personnel and infrastructure management.
• High level of competency in project and hospitality management, especially in terms of activity management.
• Customer relations and stakeholder management.
• High level computer literacy with respect to MS Office 365 (Microsoft Word, Excel, Publisher, PowerPoint, Access and business systems).
• Proficiency in English and preferably other local languages.
• Excellent written and verbal communication skills and proficiency in communication, including digital communication, technology such as websites, newsletters, policy briefs, and infographics.
• Considerable communication and interpersonal skills.
• Leadership skills and abilities.
• Ability to work independently and as part of a team.

Job description: The primary duties and responsibilities include:

• Plan strategic business initiatives in collaboration with the Head of the Digital Dome including:
• Embedding an entrepreneurial business model.
• Initiating new business initiatives to drive sustainability.
• Consolidated Marketing Approach to drive repeat visits, build stakeholder relationships and increase on site events.
• Deputise for the Head for operational purposes in their absence.
• Compile and execute the operational business plan and reporting to the Head and stakeholders.
• Manage operational processes central to an excellent customer experience including:
• Public visitor scheduling and bookings.
• School group scheduling and related functions.
• Private bookings and functions (including costings).
• Public shows and corporate events out of regular working hours.
• Science outreach projects.
• Manage operational personnel, staff scheduling and staff development at the Digital Dome in collaboration with Wits Faculty of Science Human Resources Division.
• Manage maintenance staff to ensure the upkeep of the property and the infrastructure.
• Act as direct liaison with Wits Central with respect to ICT, Security and Services, Infrastructure and Development, Communications and Marketing where relevant.
• Provide customer support on site where challenges are encountered.
• Supervise maintenance, security, facilities management, website, resources.
• Assist Head to align research bodies.

Remuneration: A competitive package is oered that is commensurate with the level of appointment.

Shortlisted candidates will be subjected to a competency assessment.

Detailed Description

Job Requirements

Additional Details