Section 21 Pharmacist

Product Planning and Product Management

Establish and coordinate an annual marketing plan for the product portfolio
Develop an annual sales forecast and expense budget to support the Business Plan
Quarterly update in Forecast plans
Annual and monthly inventory/stock forecast
Monitor key financial area's including the recording of monthly sales, expenditure and cost savings
Knowledge of the scientific and clinical background for the usage of the products
Transfer of the knowledge into reasonable strategies and support activities for sales
Set up pricing scheme for private and hospital customers
Support of tender processes
Comparison of different pricing approaches, such as market pricing or cost pricing
Develop and produce supporting tools for sales and direct marketing in cooperation with agencies where appropriate
Evaluate success of activities with regard to image enhancement and sales support
Control of legal necessities for product issues
Building and management of relationships to key influencers for the distribution of a product e.g. nursing unit managers
Basic understanding for the processes in the value chain of a product in the company
Driving processes, where new or altered operating procedures are needed

Sales & Gross Profit

Achieve sales and gross profit targets according to assigned goals
Analyze sales performance metrics for ongoing improvement
Responsible for joint calling on customers
Analyze competitor strengths, weaknesses, strategies, tactics etc. and identify business opportunities
Analyze month end sales results by product, territory and state to detect sales, market share and activity trends

Administration

Ensure filing and documentation is up-to-date and is compliant with standard processes and formats
Complete required reports within designated timeframes (e.g. finance, monthly KPIs etc.)
Participate in the budget and forecast activities for the NPS cost centre
Provide input into the tender process for new accounts as required
Manage Supplier Reviews as required
Liaise with management and staff to ensure projects are conducted efficiently
Providing expert guidance to customers on Section 21 products and processes. Delivering accurate quotes and comprehensive Section 21 documentation as needed
Prepare orders, verifying the validity of accompanying SAHPRA approvals, for pharmacist authorization
Liaise with SAHPRA regarding outstanding applications
Maintaining a record of all interactions with SAHPRA, customers, and suppliers
Generate and distribute quotes and supporting documents to provincial and private clients
Follow up on outstanding orders, outstanding approvals and deliveries for customers and suppliers
Notifying customers when the validity of their approvals will expire and needs to be renewed
Record keeping of all outstanding orders and ensure stock is send out once all documentation is in place and stock is available
Requesting International Supplier Quotations for new products
Completing NAPPI code applications and reinstating current NAPPI codes
Credits - Handling of all upliftment, returns and credit notes
Maintain and update vendor information and pricing data, including price update notifications, for Orderwise, Medikredit, Dischem, Surgicom, MIMS, and other relevant systems
Liaise with Finance to recon the Sec 21 COD account

Knowledge & Compliance

Maintain a current and comprehensive knowledge of relevant competitors and general products
Attend relevant industry conferences to expand knowledge of relevant therapeutic areas
Understand the issues affecting the customers who prescribe our products and patients who use them
Promptly notify pharmacovigilance unit of all adverse reactions reported on relevant products
Maintains up-to-date knowledge of industry trends, cutting-edge practices and techniques, current publications, regulations, etc
Maintain up-to-date knowledge of company standard operating procedures and policies and always ensure compliance
Ensure your Company related activities comply with relevant Acts, legal demands and ethical standards

Customer Management

Establish working relationships with clinicians, pharmacists and nurses
Coach staff in effective practices to build relationships with customers
Oversee customer education in collaboration with the Business Units, ensuring staff knowledge/skill levels meet customers' needs
Identify and assess business development opportunities

Clinical Services

Ensure all NPS customers' requests receive appropriate clinical responses
Ensure operating procedures are in place that require NPS orders have the required documentation prior to processing by Customer Service
Manage the customers' requests during and after hours ensuring appropriate resources/processes are in place to ensure quick response times
Oversee the provision of drug information and educational activities to customers

Medical Information

Provide medical information responses to all internal and external customer enquiries
Maintain the Medical Information database of enquiries received
Participate in the maintenance of the medical information library and resources
Maintain an up-to-date knowledge of Equity Pharmaceuticals products and available resources

Pharmacovigilance

Process spontaneous Adverse Events received to meet local, international, legal, regulatory and corporate requirements
Liaise directly with reporters when necessary (Pharmacists, Patients, Doctors etc.) to request additional information for Adverse Event reports received
Ensure compliance with reporting timeframes for MCC, Corporate PV and licensors have been met
Archiving and maintenance of Adverse Event documents (CIOMS, PSURs, AE files etc.)
Provide information/advice on matters concerning Adverse Events and the conduct of Pharmacovigilance
Liaise directly with Regulatory and Customer Service regarding retrieval and testing of products involved in an Adverse Event
Liaise with Regulatory for all product complaint matters

Requirements

Education

B.Pharm Degree
At least 2 years' experience in a similar role / product knowledge within pharmaceutical environment would be advantageous
Experience with hospital-based medical specialists
Experience with hospital sales channels, commercial mechanisms and processes
Product knowledge, as well as hospital tenders is highly desirable

Essential