Staff Solutions Recruitment
Job Ref:
CPT000222/AK
Date posted:
Thursday, December 11, 2025
Location:
Port Elizabeth, South Africa
SUMMARY:
We are seeking a Receptionist for our client, an upmarket Boutique hotel in Port Elizabeth.
POSITION INFO:
The receptionist will be responsible for ensuring smooth front desk operations and delivering excellent customer service. Key duties include:
- Guest Check-In/Out: Greet guests, manage check-ins and check-outs, issue room keys, and handle reservations.
- Customer Service: Answer inquiries about hotel services, amenities, and local attractions, and assist with special requests.
- Phone and Email Management: Respond to calls and emails, direct inquiries to appropriate departments, and take messages as needed.
- Billing and Payments: Process guest payments, handle billing issues, and provide receipts.
- Record Keeping: Update guest records, maintain booking logs, and prepare daily reports.
- Problem Resolution: Address guest complaints or issues professionally, escalating as necessary.
