Job Location : Western Cape, Cape TownDeadline : May 01, 2025Quick Recommended Links
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OPERATIONAL LEADERSHIP:
- Lead and manage the day-to-day operations of cleaning and security services across multiple sites, ensuring operational efficiency and high service standards.
- Develop and implement effective strategies to optimize service delivery, improve operational processes, and enhance client satisfaction.
- Ensure the integration of cleaning and security services across sites to meet the needs of clients and fulfill all contractual obligations.
- Oversee the recruitment, training, and development of cleaning and security personnel.
- Foster a positive, collaborative work culture that emphasizes professionalism, accountability, and continuous improvement.
- Provide mentorship and guidance to senior managers and teams, supporting their professional growth and performance.
- Lead, motivate, and retain staff, ensuring that they are aligned with company values and operational goals.
- Build and maintain strong relationships with clients, acting as the primary point of contact for all operational concerns.
- Regularly meet with clients to review service levels, discuss feedback, and ensure their needs are being met.
- Proactively identify opportunities for service enhancements and additional services, contributing to business growth and client retention.
- Ensure prompt and effective resolution of any client complaints or issues to maintain high client satisfaction.
- Develop and manage budgets for cleaning and security services, ensuring cost control and profitability.
- Monitor and evaluate financial performance, including managing expenses, resource allocation, and cost-saving initiatives.
- Oversee the invoicing process, ensuring timely and accurate billing and financial reporting.
- Ensure financial goals and targets are met and implement corrective actions where necessary.
- Ensure full compliance with industry regulations, safety standards, and company policies across cleaning and security operations.
- Conduct regular audits, inspections, and assessments to ensure that services meet or exceed quality expectations.
- Implement and maintain quality control programs to monitor service standards, health, and safety regulations, and adherence to legal requirements.
- Develop long-term strategies for growth and expansion within the cleaning and security services sectors.
- Identify and pursue new business opportunities that align with the companys goals, increasing market share and profitability.
- Collaborate with other departments to drive innovation, improve service offerings, and contribute to overall business growth.
- Proactively identify operational risks and develop strategies to mitigate risks within both cleaning and security services.
- Conduct regular risk assessments and ensure that proper procedures are in place to address potential threats or service disruptions.
- Implement measures to protect both staff and clients from operational hazards, ensuring the safety and security of all parties.
- Ensure the effective use of company-issued electronic tools/applications with the operations team
Education & Qualifications:
- Tertiary qualification (NQF Level 7 or higher) in Business Management, Operations,
- Facilities Management or related field.
- PSIRA Certification: The ideal candidate must have a valid PSIRA certificate (Grade A), demonstrating knowledge of the security industrys legal and operational requirements
- Extensive understanding of Security and Cleaning Industry regulations, including operational and client requirements
- In-depth knowledge of regulatory compliance, risk management, and industry best practices
- Tactical and Control Room Experience: Experience in managing security control rooms and responding to tactical incidents is highly preferred. Knowledge of operational protocols in a high-pressure environment will be advantageous
- Minimum of 10 years experience in an operations management senior role, preferably in the cleaning and security services industry.
- Minimum of 3 years experience in an operations management role in the cleaning services industry.
- Proven experience in managing multi-site operations, ensuring high-quality service delivery, and meeting client expectations.
- Experience in compliance management, including knowledge of relevant industry regulations, safety standards, and best practices
- Proven financial acumen: experience in budget management, cost projections, and financial reporting within security operations
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and relevant management software/tools.
- Additional Requirements: Valid Drivers License (Code 08) and a reliable vehicle
- Strong leadership and team management abilities, with a focus on developing high-performance teams.
- Excellent interpersonal and communication skills, capable of building strong relationships with clients, staff, and senior management.
- Exceptional problem-solving and analytical skills, with the ability to address complex operational challenges.
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