Reservations Consultant at Village & Life

Village N Life is a leading Tourism and Hospitality company based in beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you.

Our Travel support team seeks a Reservations consultant to join their team. You will be responsible for calls, reservations and quotations on all properties within the Village N Life portfolio through the Travel Support Platform.

Minimum Requirements

Matric
Tourism / Hotel qualification advantageous
Strong OPERA experience
At least 2 years in Reservations / Groups reservations

Duties And Responsibilities

Product Knowledge

Knowledge of all Village N Life products / services
Policies and procedures

Customer Relations

Maintain high standard of customer service through excellent communications skills
Adopting a can-do attitude
Assist in investigating and resolving customer complaints

Sales

Upsell and promote all Village and life products
Quotations done with precision
Confirmation and pro-forma invoices issued an time and according to procedures
Follow up and hand over all details of group bookings to operations
Maximise revenue sales and occupancies

Reservations

Accurately record and process all reservations through various channels, and capture on OPERA
Book transfers and accurately record with travel company and guest
Meal reservations confirmed in advance and communicated to venue
Liaison with clients and VnL properties - maintain coridal relationships
Process amendments to reservations such as extensions, early departures etc.
Manage 'no show' reservations by investigating and recording
Record special billing arrangements
Liaise with Reservations / finance & Sales manager for all reservations requiring credit approval
Maintain knowledge of special rates/promotions
Immediate communication to front office on the day's arrivals
Follow up n provisional bookings
Ensure bookings are confirmed and payments are cleared to the bank
Follow up special requests, tourism service bookings and arrival times
Communicate any special / VIP bookings to Reservations manager and Front Office
Guest complaints follow up
Accept waitlist reservations and record on PMS

Due to the large volume of CV's received, only candidates that meet the minimum criteria will be contacted.

If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.

Desired Skills