Sales Administrator

Title

Sales Administrator

Job Description
Job Tittle:

Administrator: Sales

Key Responsibility Areas

• Post-sales support
• Contacting clients after fitment to conduct customer experience survey
• Assist with web support, explanation of tracking features and providing fitment certificates
• Contacting clients who rated Netstar negatively on CSI
• Conducting RCAs on escalations and queries
• Contacting out of warranty clients under Telesure to have the tracking units replaced
• Conduct unit tests (Dormant units)
• Escalate queries to relevant departments (follow-up and provide feedback to clients within required 24Hr SLA)
• Handling Inbound calls and emai

Qualifications And Experience Needed

• Matric
• 2+ years experience in Sales Administration Inbound Call centre experience
• 1 year experience in Customer Service

Knowledge And Skills

• Excellent customer services
• Microsoft office package
• Knowledge of Microsoft Word/Excel
• Excellent administrative skills and communication skills
• Able to work and perform under a very pressurized environment
• Target driven
• Flexible shifts when required
• Ability to troubleshoot and assist telephonically/email
• Ability to communicated professionally and maintain a good relationship with our business partners

Education

National Certificate Level 4 (N4) / Grade 12

Languages

Afrikaans, English, Venda