Divisional Sales Manager - Woman SBU

We have an exciting opportunity available for a Divisional Sales Manager- Woman SBU in Cape Town. The successful applicant will need to be able to work independently and have lots of drive. She/he will need to be able to work to deadlines, and to effectively deal with numerous and complex issues and priorities, so sound judgement, decision making and time management skills are very important. The ability to manage merchandise effectively will also be a critical attribute. The ability to correctly interpret and determine merchandise profiles, stock balancing and presentation (VM) of merchandise across a range of stores/customer profiles is an essential outcome for a DSM.

KEY RESPONSIBILITIES:

Sales Performance
YTD existing sales performance vs budget
Sales improvement plans for stores trading below budget
New store performance and actions to support sales
Siyamazi Experience
People, Product, Communication, Financial Services and Sales Focus

Store visits report %
Frequency of store visits (avg number)
Programme management (deviations)
Complaints Resolution
Number of complaints
Complaints resolved timeously as per complaints resolution stats

Product
Product Optimization

Proposals tabled for consideration (Special and Replen Grids)
Communication to Planning Dept

SKU Availability

Refer to Product Rating (Store Visit)
Communication with Planning team
Store supply chain and stockroom standards (refer to product rating)

VM Presentation

As per Product Rating in Store Visit Rating

Previous Season

Divisions sell-off rate in relation to SBUs sell off rate
Stock balancing as per agreed timelines
Markdown %

Communication
In Store POS

As per VM basic principles/promo manual/ seasonal look/value messaging

Promotions

As per promo manual and weekly ops priorities

Price Adjustment Compliance
Financial Services
Total Cellular, Card, Layby

Divisional Cellular/Card/Layby growth deviation % to SBU
Existing value growth

Property (Store Image/Regulations)
Maintenance Issues Resolved/Reported

Escalation for stores under minimum acceptable standards
Follow ups within reasonable timelines

Adherence to CAD Plans

Process followed

OHASA Compliance

Number of incidents
Valid 16.2 certification

Operational Processes and Methodologies
Process Management and Execution:

Operations Store Visit (C.1 Back Office/ C.2 Risk Rating)
IA/RAM/DHRM Rating % with action plans to improve out of lines

Business Projects
Implementation (e.g. new stores, revamps, co. strategic initiatives, etc)

Business Projects Implementation

Cost Management
Operational Cost Management

Salary expenses deviation to budgeted margin
Branch controllable expenses deviation to budgeted margin

Shrinkage

YTD (budget remains 0.8%)

Personal Expenses

Deviation from budget

People
Climate and engagement

Management stability rate
Staff turnover
Engagement Survey index and follow up on action plans, where applicable
Equity representation goals met as per functional plans

Performance Management

Two discussions per employee per year within required timelines
Action plan for poor performance is clear, realistic and appropriately managed (where relevant)

Talent Review and Succession Planning

Action plans for the following are clear, realistic and appropriately managed:
Succession plans
High potential talent plans
Retention risk plans

KNOWLEDGE:

Store processes
Product lines and financial services
Visual merchandising principles
In store supply chain
Manning and scheduling
People practices and policies

SKILLS:

Leadership
Communication
Ability to effectively performance manage a team
Coaching
Financial management skills
Problem solving
Ability to work across different teams
Computer packages (Word, Excel, Outlook, Power Point)

QUALIFICATIONS:

Essential:

Matric (ideal subjects: Economics, Accounting and Mathematics)

Preferred:

Post matric qualification in Business Commerce/Retail or Marketing
Retail Management /Leadership Development programmes

EXPERIENCE:

Essential:

3 years or more as a Store Manager in the retail sector, managing small to large stores with exposure to all departments within a store and a proven track record of meeting KPIs and developing teams.

OTHER: