Sales Team Leader - Recruitment

Our client is the leading provider of niche tutors in the UK market. They have established a Cape Town (Southern Suburbs) back office where the main focus will be to grow consultant sales and recruitment targets.

We are looking for candidates with strong Sales Management agency background.

Main Duties and Responsibilities

Sales / Account Management

Develop, monitor and maintain our main key areas of business: i.e: One to one and group tuition (Schools)
Set and monitor individual performance of account manager including setting and monitoring weekly KPIs and ensure accurate reporting of figures.
School business development.
Develop effective action plans, set termly aims
Serve clients, identify their needs.
Contact suitable tutors and follow matching and filling process including potential assignment emails, calls, candidate and assignment confirmations, terms of business and sending appropriate cvs.
Increase fill rate across the team and liaise with the recruitment team in regards to areas of need.
Monitor tuition and outcomes lesson summaries and observations
Quality assurance dealing with client queries and complaints, tutor dropouts etc.
Client feedback and reporting ensuring feedback forms are completed and returned.
Deal with speculative calls, aftercare and quality control calls

Staff management

Monitor and review staff performance and achievement on a regular basis
Hold meetings; discuss task delegation, review issues, monitor sick leave and attendance, reprimand/praise and discipline staff.
Set weekly, termly and annual targets and objectives
Set out of term time tasks and targets for consultants.
Interview and recruit branch staff along with Operations Manager, induction of new recruits, staff training, 1:1 training and meetings, coaching and support and objective setting
Continuous professional development and effective Performance Management

Other

Timely liaison with director/ops manager regarding performance issues and remedial actions
Resource branch effectively including leave and succession planning, recruitment and selection.
Discipline staff in line with disciplinary procedures.
Liaise with and accounts to ensure the branch meets targets on all financial indicators i.e. Payroll, and timesheets.
General adherence to policies and procedures
Attend management meetings
Any other duties as required

Requirements