Accountable for the efficient and accurate production of deliverables/documents in the guarantees department.
Requirements
- Matric
- Tertiary qualification in administration or finance or insurance or banking
- FAIS Representative, preferable
- At least 5 years' experience in a guarantees division for an insurer or bank or related trade environment
- At least 5 years administration experience
Operations
- Accountable for the entire production process of all guarantee related documents
- Develop, improve and maintain operational processes and procedures
- Draft administration policy and standards
- Conduct administration on the underwriting system
- Drafting and general administration of guarantee products
- Understanding of all construction and trade guarantee products
- Preparing financial documents (premium estimates, invoices, collateral statements, credit notes)
- Undertake guarantee administration for large clients, as directed by management
- Undertake facility administration for large clients, as directed by management
- Preparation of new client files for management/portfolio managers/underwriters
- Drafting and preparation facility quotations for clients and brokers
- Drafting specific and general written communications, as required by underwriters and management
- Confirming that payments of premium and collateral deposits are up to date
- Ensuring that all legal security documents are kept up to date and are in place
- Responsibility for the general upkeep of clients information
- Prepare and check client invoices, collateral statements and estimates
- Ensure all collected premium is allocated
- Collaborate with the finance department
- Prepare and check invoices and arrange for payments for service providers
- Identify solutions to enhance cost effectiveness and increase operational efficiency
- Prepare client specific documentation, as required
- Build and maintain professional relationships with clients, brokers, internal and external stakeholders
- Deliver on service level agreements made with clients, brokers internal and external stakeholders in order to ensure that client expectations are managed
- Make recommendations to improve client service and fair treatment of clients within area of responsibility
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
- Develop and maintain productive and collaborative working relationships with management, underwriters, administrators, colleagues, brokers, clients and stakeholders
- Positively influence and participate in change initiatives
- Teamwork based environment
- Continuously develop own expertise in terms of professional, industry and legislation knowledge
- Contribute to continuous innovation through the development, sharing and implementation of new ideas
- Take ownership for driving career development
- Effectively manage time and ensure optimal productivity
- Be self-confident, self-motivated and relentlessly pursue targets and goals
