Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.
Working at NTT
The role of a Service/Product Offer Management Specialist is responsible for managing the lifecycle of a product or service within NTT Ltd.
They bring the knowledge of a product or service to the required crafting of a technical solution(s) in support of NTT clients. They have a strong understanding of the organisation therebu ensuring that their crafted solution(s) meet client requirements.
This role is responsible for effectively promoting and positioning NTTs product and / or services in the market. They are required to identify new commercially viable products or services, as well as any opportunities for the enhancement of existing products or services.
By monitoring the legislative, regulatory environment and shareholder requirements, the Service Product/Offer Management Specialist can provide insights and impact assessments to the organisation and ensure full compliance.
Key Role and Responsibilities:
- Engage with Engineers, Consultants, Technical Architects and Solution Architects to ensure that the crafted solution meets client requirements
- Achieve set and agreed product sales to meet specified financial goals
- Develop and deliver product training to client facing staff
- Influences and guides the Sales team to ensure that they are equipped to close deals that involve their products and services
- Engage with and offer support to internal and external stakeholders to ensure the projects success
- Analyse product data to establish trends and insights using internal and external sources
- Facilitate the conversion of knowledge and ideas into new or improved products, processes and services
- Research and interpret competitor offerings and market trends against NTT client base with a strong data analysis focus
- Review of product profitability
- Determines the appropriateness of pricing of exiting and new investments strategies in line with projected value, competitor offerings and market trends
- Product design and modelling/testing new and existing solutions
- Draft and maintain product specifications documents
- Evaluate market trends associated with the particular product of product line.
- Work closely with product vendors
- Work closely with Engineers, Consultants and Project Managers during the initiation stage of a project to ensure its success
- Provide product knowledge input assistance for compiling client proposals.
- Write RFI/RFP responses and bids and obtain vendor product certification for the product portfolio
- Recommend product enhancements and updates to identify new business opportunities
- Involvement in product development life cycle in order to understand how new products or new product features will impact both the end user and the client facing areas that directly support end users
- Proven technical expertise and extensive industry experience
- Good understanding of the technology industry
- Sound analytical skills and proficient with analysis of large data sets
- Investigative nature to unpack complicated problems
- Proactive and able to use initiative
- Evidence of being able to work collaboratively
- Highly proficient in MS Excel and skills in programming
- Comprehensive knowledge of product management and service development life cycles
- Expert knowledge on relevant legislative amendments industry best practices and provision of proactive advice and solutions to relevant stakeholders
- Knowledge of sales strategies and concepts
- Bachelors degree or equivalent in Information Technology or Commence etc.
- Demonstrable experience in a similar position
- Relevant experience in the technology industry
- Demonstrable track record of involvement in design and implementing new products or product lines.
- Information Technology sales experience
What will make you a good fit for the role?
