Location: Retreat
Hours: Shifts Monday- Sunday
Salary: Competitive
Who are the Sigma Family?
At Sigma, we are different and recognised in May 2023 by the Sunday Times as one of the best places to work. Our mission statement is to #ImproveEverythingAlways and at the heart of this is our People. This is why we are looking for amazing individuals to join and work on behalf of our clients to provide high-level customer service across several industries.
What being a part of the Sigma Family means for you!
Career development and opportunities to apply for internal promotions following your probationary period.
Monthly, Quarterly, and Annual awards with marvelous prizes.
Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
Medical Insurance Covers doctor visits, optometrist appointments, dental assistance, funeral cover, and Group Life Cover, which are all Free from the Sigma Family to you.
Transportation Benefits Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.
Join communities and collaborate with your colleagues on our internal Social Media platform.
The opportunity to be a part of an equal, diverse, and inclusive workplace all amazing people are welcome in the Sigma Family.
What Your Day-to-Day Will Look Like:
Youll be working the night shift on-site and leading the members of your Team. Youll be reporting to a Head of Department and will be responsible to motivate, manage and develop the knowledge and skills of the Team Managers whilst contributing to the overall management of the contact centre to achieve efficiency and profitability targets. You will effectively manage change within the operation and compile and prepare statistical reports on key deliverables. You will Actively direct and support the management of attendance, adherence, and timekeeping of the staff. You will continuously monitor quality performance and take immediate remedial action where required. You will effectively direct, delegate, motivate, empower, and control subordinates for the achievement of required results. You will develop line managers by setting challenging targets. You will share and impart knowledge conducts on-the-job coaching, and mentors. You will proactively identify the training needs of the team/individuals and implement appropriate interventions. You will maintain effective working relationships with clients and undertake all communication professionally and factually. You will meet with clients/ client relationship management regularly to discuss the companys performance and proactively address and action performance shortfalls.
What Amazing People Will Bring to the Role:
You are a person with excellent communication skills, both verbal and written. You are comfortable maintaining effective working relationships at a management level and with clients. You have at least 2-3 years of Team Management experience and have experience in managing within a contact centre as well. You have quantifiable experience in managing off-shore contact centre portfolios especially in the UK which is a bonus! You have excellent planning and organizational skills and love working in a fast team-based environment. You are a natural leader and are open to work night-time rotational shifts, weekends, and public holidays. Developing others is a passion of yours, and you are confident in how to develop individuals. If you believe the above sounds like you, you could be the perfect candidate!
Minimum Requirements:
- At least 2 years of team Management experience in collections and utilities within a BPO contact centre environment is essential
- Experience managing Team Managers within a contact centre environment is advantageous
- Quantifiable experience in managing off-shore contact centre portfolios. (Specifically, UK experience is preferred.)
- Experience in collections and/or credit management will be a distinct advantage.
- High-level written and spoken communications skills in English
- Track record of success in delivering productivity and revenue growth.
- Competent in the use of Microsoft Office products
Simple and Straight Forward Recruitment.
We dont see the value in making candidates jump through hoops. Once youve sent us your CV, if we think we have a suitable position for you, well contact you for a short telephone conversation. If you seem like a potential new member of the Sigma Family, you will then be invited to one of our Talent Sessions or a 121 interview. And thats it, if successful youll be given a start date and contacted by our amazing onboarding team to get you ready for day 1.
If you like the sound of being part of the Sigma Family then dont wait and get applying
