Consultant: software Support Engineer
Job Description
Job Tittle:
Consultant: Software Support Engineer
Responsibilities
- Assistance, troubleshooting and installation on all tracking software for clients and internal staff (Vigil+, Vcam, AVM cloud, Safe and Sound and Caps support) Troubleshooting include:
- Checking with clients IT on closed/open ports or firewall blocks/antivirus exceptions
- Assisting clients with setting up of their drivers, locations, sms/email alerts and explaining these in detail
- Assisting client with scheduled reports or investigating missing or inaccurate data
- Investigate reasons why features not enabled in Safe and Sound
- Restarting of app/web services for various reasons cannot login, not updating, unit changes done in CRM but not reflecting on UI, commands not processing etc.
- Investigate why unit/s is not updating or not visible on software
- Reprocessing of data if the data is available but not on the software
- Changing of registration numbers as per request from clients
- Migration of clients from different platforms
- Intensive and/or basic training on all software platforms for clients and/or internal staff
- National and international assistance relating to software and unit reporting problems
- Enabling and configuring of wireless sensors such as door sensors, ptos and configuring the temperature for vehicles with fridges
- Setting up and testing of immobilizers
- Monitoring of dashboards for different software platforms
- Fitment center assistance on Mobi devices and Field services
- AX arrange licenses, load software, troubleshoot software,
- Teltonica load, troubleshoot, repair, training
- Microsoft D365/Field services support
- Mobitech software support
- Installing, configuring, and troubleshooting software related issues
- Managing end user expectations and support requests
- Software application training for end user
- Manage and monitor performance of all software applications.
- Analyse data to produce accurate information for clients or internal requests.
- Provide root cause analysis for software issues when need and provide possible solutions.
- Always provide robust and continuous communication to clients and internal stakeholders.
- IT support, hardware and software and other approved IT information systems.
- Customer engagements and internal support to the sales channel and other internal stakeholders
- Provide statistical information to management when required.
- Provide expert witness testimony on behalf of Netstar for arbitrations/hearings and court proceedings.
- Infrastructure analysis for pre-sales and onboarding new clients and assisting with software application demonstrations for clients when needed.
- CompTia A+/N+ International or equivalent IT qualification
- National senior certificate
- Microsoft D365 an advantage
- Minimum Minimum 1- 2 years in coordinating, planning, and administration in an IT environment.
- Experience in PC hardware
- Knowledge of the following Microsoft products: Microsoft Office, All Windows OS
- Basic internet protocol knowledge (HTTP, SMTP, FTP, SOAP)
- Knowledge of firewall, proxys, and antivirus programs
- Knowledge on LAN/WAN
- Drivers license
- Advantageous
Microsoft SQL server 2003/8
Fluent in other South African languages
Microsoft D365
Other Requirements
- Good Business Acumen
- Corporate Governance
- Relevant Industry/Domain knowledge
- Attention to detail.
- Professionalism
- Presentation
- Customer relationship management
Languages
