Salesforce Training & Support Associate - GCCA Remote

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What We'll Bring

We are looking for a Salesforce Training Associate to join our team and help us deliver high-quality training programs and content to our clients and employees. Your duties will include gaining an understanding of business processes to aid associate Q&A and creating, developing, and leading training sessions on a worldwide Salesforce application, as well as its associated systems' products and capabilities. You will be a resource for sharing best practices and tips for using the platform(s) effectively. You will also provide support and feedback to learners and track their progress and performance. Your focus will be to improve the adoption, enablement and communication experience that our internal associates have within our CRM platform and how we deliver experiences to our customers through portals and other means.

Responsibilities

What You'll Bring:

• Create engaging and interactive learning materials and courses for various audiences and levels of expertise.
• Deliver training sessions in different formats, such as online, in-person, or blended, using various tools and platforms.
• Evaluate the effectiveness and impact of training programs and make recommendations for improvement.
• Provide support to individual users or teams to improve system usability.
• Leverage outputs from user system navigation pattern analysis to identify areas where users need feedback.
• Provide feedback to product owners regarding any challenges users are facing.
• Collaborate with other trainers, subject matter experts, and stakeholders to ensure alignment and consistency of training content and delivery as part of the Adoption, Enablement and Communications team.

Qualifications

Impact You'll Make:

• Bachelor's degree in education, business, instructional design or a related field.
• At least 2 years of experience in designing and delivering training programs, preferably on Salesforce or other CRM/technology platforms.
• Certified Salesforce Administrator or Developer, or willing to obtain certification within 12 months of hire.
• Excellent communication, presentation, and facilitation skills.
• Ability to work independently and as part of a team.
• Ability to adapt to changing needs and priorities.
• Proficient in Microsoft Office, Google Suite, and other online tools and platforms that deliver clear, coordinated and action-oriented content.

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.

Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful.

Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.

Please note that being a credit bureau, some positions require a clear credit record.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Consultant, Administration