ICT Support - Permanent (Johannesburg)

Job Purpose

Response to and resolution of incidents involving applications and related equipment used at the workplace. Assist users to enable them to make effective use of systems and equipment. Support may be provided both to users of the systems and to service delivery functions such as computer operations and service desk. Support takes the form of investigating, identification, root cause analysis and resolution of problems, providing info about the systems, and escalating problems not resolved within defined service level requirements.

Working Hours

07:00 - 16:00 or 08:00 - 17:00 or 10:00 19:00 Monday to Friday

08:00 13:00 Rotational Saturday shifts (if and when the campus operates on weekends)

Education

Higher Certificate/ Occupational Certificate Level 5/ A+ and N+

Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in CCNA1 / MCSE / MCTIP

Functional Competencies

• Good interpersonal skills including willingness to assist, communication and following up.
• Computer literacy and systems administration.
• Time management, organisational skills, willing to work flexible hours.
• Initiative and problem-solving prowess.
• Ability to cope in a pressured environment.
• Must be able to travel.
• Own transport is required.

Work Experience:

Minimum 1 Year Working Experience

Key Performance Area:

Desktop Support

• Answers, evaluates and prioritises logged requests for assistance from users requiring assistance with catalogue of services requests
• Logs and tracks calls using the incident and problem management database provided through the service desk
• Handles problem recognition (catalogue of services), isolation, resolution and follows on routine user incidents, and refers the undefined tasks (those not on the catalogue of services) to the campus Senior Support for resolution and further definition.
• Provide IT support to Staff, Students and Lecturers.

Software and Hardware Installations and Support for Software and Hardware Installation:

• Installs desktop and laptop computers for use on campus with the relevant authorised software and completes the relevant documentation
• Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives
• Assists with set up and support for venues on campus or for training use
• Conducts regular and periodic testing of ICT testing equipment in campus venues to ensure operability, including but not limited to:
• PCs
• Audio visual equipment

Information Technology Administrative Functions

• Liaises with service provides on information technology equipment and maintenance thereof
• Administers and maintains the ICT asset register and equipment tracker and completes necessary finance documents e.g. disposals
• Administers and maintains software, as per the agreed software list
• Maintains the information technology storeroom, server room and office by keeping it neat and tidy and free of any health and safety risks
• Trains and orientates staff on the use of hardware and software

Working Conditions:

• Campus Environment
• Must be able to work on evenings and Saturdays when required.

Equity Statement

• Preferably equity candidate.

Disclaimer:

Please note that ONLY candidates who meet the requirements will be considered for this role, only successful candidates will be contacted within two weeks of applying. If you have not heard from us within two weeks of applying, consider your application unsuccessful.