Software Support Specialist

We are looking for a detail-orientated self-starter Platform Support Specialist. You will be working with clients in resolving their production support requests on the in-house platform.

More support and technical analyses, troubleshooting analytical, sales force, (Implementation) but mainly support.

You will be working in US hours, Monday to Friday (3pm-11pm).

Our client has a revolutionary integration platform helping medium-sized companies integrate eCommerce, CRM, EDI, 3PL, and Shipping apps with their ERP system.

Responsibilities

• Resolve customer production support tickets through debugging, platform log file analysis, data mapping verification, etc., implementing and testing the appropriate fix.
• Implement, test and deploy small change requests.
• Work with back-end databases and raw data files for root cause analysis and resolution.
• Coordinate with other team members on issue escalation, including the implementation and development teams.
• Communicate with customers by phone and email on status and proper resolution.

Qualifications

• 2+ years experience in enterprise software implementation or support roles, client facing is a plus.
• Strong SQL query writing a must.
• Strong troubleshooting and critical thinking skills.
• Great communication skills, both written and verbal.
• Strong organization and multi-tasking skills.
• Familiarity with different data formats and structures: XML, flat file, JSON, etc.

Preferred Experience

• Help desk software such as Zendesk or similar.
• SAP Business One, SAP BusinessByDesign or similar ERP platforms.
• eCommerce applications such as Shopify, Magento, ShipStation, etc.
• EDI transaction sets and trading partner setup

Apply here or send your CV to [Email Address Removed]

Desired Skills

• SQL
• Software Support
• ERP
• Software Implementation
• Zendesk or Similar
• eCommerce Applications (Shopify/Magento/ShipStation)
• E
• Commerce
• Troubleshooting
• Customer Service

Desired Work Experience

• 2 to 5 years Systems / Network Administration

Desired Qualification Level

• Diploma

About The Employer

Our client has a revolutionary integration platform helping medium-sized companies integrate eCommerce, CRM, EDI, 3PL, and Shipping apps with their ERP system.

• You will be working in US hours, Monday to Friday (3pm-11pm).
• Long-term Contract (No end date)
• Hourly Rate (Min. 168 hours) (Discuss during screening process)

Employer & Job Benefits

• Work From Home