One of the top IT companies in South Africa, where innovation seamlessly intersects with reliability. Established in 1995, our client has consistently led the charge in delivering exceptional IT Support and Services across diverse business sectors in South Africa.
About The Role
Provide basic and mid-level desktop, network, and basic server support to clients as quickly, competently, and efficiently as possible. Assisting clients in a way that makes them feel cared for.
Package: R15 000 to R22 000/Month, depending on experience.
Three-month contract with possibility of going permanent.
Responsibilities
- Retention of the client by giving exceptional service.
- Efficiency and effectiveness resulting from improved technical service delivery.
- Data accuracy and relevance for managing the business operations.
- Delivering the service three times faster than the client expects, with high levels of communication.
- At least 5+ years of active and current experience in the Tier 2 arena.
- Experience in all technical infrastructure basic servers/networking systems processes, desktop security, desktop, remote cloud computing, Microsoft 365 administration, hosting, web services hardware/software, multiple devices e.g. PC ; Mac, Mobile etc.
- Technical troubleshooting and problem resolution.
- Solution orientation/Problem Solving.
- Process orientation.
- Relationship Management and Conflict Resolution
- Is willing to go the extra mile as needed, as there are times when one may be required to work outside of standard office hours.
