Role Responsibilities
- Lead the teams to ensure the high standards on configurations of CE devices Routers, SD WAN Appliances, Firewalls, are adhered to.
- Assurance of services after they have been implemented in order to hand them over to Support Team to monitor and support them.
- Lead on configuration audit for complex solutions and lead on handover migration workshops with NOC.
- Follow-up with suppliers or vendors during problem fixing.
- Investigate and identify the source of problems.
- Involve quality assurance (QA), quality control (QC) and service level management (SLM).
- Set up VPNs on Provider Edge and Customer Edge devices.
- Implement and Assurance of different Access Services.
- Serve as the technical lead/expert within an order fulfillment team
- Serve as a concept designer and expert within an order fulfillment team
- Gather and define network and technical level specifications, design and implement within the provided network infrastructure.
- Direct and control the implementation of data communication networks.
- Act as an escalation point to resolve device and service problems.
- Act as an escalation point to resolve network problems.
- Act as an escalation point to resolve concept/solution/business problems.
- Have knowledge and understanding of the following:
- Design and Implementation of VPN, Security and Hosting solutions.
- Router and Switch Configuration primarily (but not exclusively) focused on Cisco equipment.
- Understanding of L2 and L3 technologies and protocols.
- Understanding of Class and Quality of Service.
- Routing and Switching, Hosting and Security.
- Have knowledge and understanding of all technical aspects of L2 and L3 data communication networks and network elements.
- Have a working knowledge and ability to troubleshoot within the disciplines of Routing and Switching, Hosting Services, Security Services or Voice Services.
- Interpret and solve novel problems experienced on L2 or L3 data communication networks.
- Communicate and liaise with people in other teams tasked with the fulfillment of customer technical and service orders.
- Conform to the protocols specified for the delivery of work.
- Interact fluently and successfully with customers and all other parties involved in the delivery of solutions.
- The incumbent must have the people and organizational skill and inclination to ensure that the Provisioning team can and does function in the organizational mesh.
- The incumbent must have a technical background and experience to appreciate the arguments that will be made in support and in opposition of designs and implementation.
- The incumbent must have the ability and poise to interact with senior management and stakeholders on complex designs and implementation.
- The incumbent will typically have experience in consulting and in the management of organizations as well as technology.
- A bachelors degree in electrical engineering, Computer Science or equivalent.
- A valid CCNP Cisco certification, Security certifications and Cloud Applications certifications. CCIE advantageous.
- 8 - 10 years relevant Provisioning experience with MPLS Networks, SD WAN Technologies (Meraki, Velocloud, Viptela), Cloud Application (AWS, Azure, VMware), Security Technologies (Fortinet, CheckPoint, Zscaler, Cloudflare).
- Experience in the application of data communication technology to the solve customers business problems - L3
- Knowledge of ISP Technologies, Broadband and Access solutions - L2 / L3
- Knowledge Security, VoIP or Hosting technology as a primary or secondary skill L2 / L3.
- Understanding of IP/GSM/Telecommunications/ICT Industry standards and methods - L1 to L3.
- SD-WAN experience would be an advantage
- Programming skills (Python, SQL, Data Modeling languages, APIs, etc.) would be an advantage
