Travel Desk Agent

At The President Hotel, exceptional guest service extends beyond our doors. Our Travel Desk plays a vital role in creating memorable guest experiences by assisting with transport, tours, excursions, and local travel arrangements.

As we continue our journey toward luxury, we are seeking an experienced Hotel Travel Desk Agent who understands service excellence, attention to detail, and personalised guest engagement.

This role is ideal for a hospitality professional with front office or concierge experience, strong destination knowledge, and the ability to manage travel bookings in a fast-paced hotel environment.

Key Responsibilities

• Assist hotel guests with:
• Airport transfers
• Shuttle services
• Tours and excursions
• Car hire and local travel arrangements
• Liaise with trusted tour operators, transport providers, and suppliers to ensure seamless service delivery
• Provide accurate destination advice, recommendations, and tailored itineraries
• Manage bookings, confirmations, amendments, and cancellations efficiently
• Handle guest enquiries via email, telephone, and in person in a professional and welcoming manner
• Ensure all bookings are accurately captured and communicated to relevant departments
• Maintain clear records, reports, and daily handovers
• Resolve guest concerns promptly and professionally

Minimum Requirements

• Matric or equivalent qualification
• Minimum 2 years' experience in a hotel travel desk, concierge, or front office role
• Strong knowledge of Cape Town attractions, tours, and transport logistics
• Experience working in a 4 or 5-star hotel environment
• Excellent communication skills; well-spoken and guest-focused
• Strong organisational and administrative abilities
• Computer literate, including Microsoft Office and hotel systems
• CV must be 100% updated before submission

Key Skills & Attributes

• Strong guest service orientation
• Confident communicator with excellent interpersonal skills
• Detail-oriented with strong follow-up ability
• Able to multitask and work under pressure
• Professional presentation and grooming
• Team player with a positive attitude

Why Work With Us

• Be part of a hotel committed to sincere, memorable hospitality
• Supportive and professional team environment
• Opportunity to grow within a luxury hotel setting
• Exposure to a diverse international guest profile
• Competitive salary and employee benefits

Recruitment Is Aligned With The Company's Employment Equity Plan.

If you do not hear from us within two weeks of the closing date, please consider your application unsuccessful.