Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 7, 100 properties with more than 1M+ rooms in 123 countries and territories. In the nearly 100 years since our founding, we have defined the hospitality industry and established a portfolio of 19 world-class brands, including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 150 million members in our awardwinning customer loyalty program, Hilton Honors.
What Will I Be Doing
The position has responsibility for the total performance of our full service and luxury & lifestyle hotels across Africa and Indian Ocean. These include our Waldorf Astoria, Conrad, LXR, Hilton, Doubletree by Hilton, Curio by Hilton, Tapestry by Hilton, Embassy Suites by Hilton and other future brands. The focus will be on leading Hilton brand and operations strategies, creating a superb guest and team member experience across all our properties so that the business delivers the right level of profitability to both owners and to Hilton.
VP Operations African Indian Ocean will direct operations and performance of company-managed and/or leased/joint-venture hotels within the region to maximize profitability and/or return on investment. Assist with identifying future prospects for development of the brands within the geographical region of responsibility. Manage relationships with our owners, and hotel leaders and their teams to optimize relationships, the values of Hilton brands and services, and ensure compliance with quality and operational standards. Help identify and develop talent, focusing on our diversity, equity and inclusion objectives and drives Hilton world class team member engagement.
- Relationship with our hotel owners
- Develop strong positive working relationships with Owners and owners representatives through regular meetings/communication concerning Hilton initiatives/actions that impact the hotels.
- Lead senior owner reviews and manage owner concerns.
- Ensure owner relationships are robust and that Hiltons values/standards are maintained.
- Ensure the business has the correct focus and delivers the right level of profitability.
- Ensure that quality standards are maintained across all properties, so Hilton quality and brand standards are maintained.
- Manage all resources of the regional team.
- Create an open, vibrant, people focused empowering culture.
- Maintain a high level of visibility physically being seen in hotels on a regular basis.
- Communicate and implement the Hilton corporate agenda / strategy to hotel management teams.
- Evaluate the commercial performance of each property, always looking for opportunities for local management to improve top/bottom line delivery.
- Annually prepare the regional business plans/budgets.
- Provide direction to General Managers in the development of annual business plans and capital expenditure.
- Conduct Performance Reviews with all hotels in the region. Ensure appropriate performance improvement plans are developed and implemented.
- Ensure Area and Regional support functions appropriately focused on the needs of the hotel within the region.
- Regularly review SALT performance within the region. Support the team in the development and effective implementation of action plans to improve SALT performance.
- Drive the talent review process and agrees the movement of hi-potential talent across Hilton, with focus on increased diversity.
- Act as coach to Regional team and General Managers. Takes responsibility for their professional development and career progression.
- Work closely with the development team to ensure the strategic approach to new developments and support the Development Team with any feasibility opportunities within their designated geographic territory.
- Lead the integration or opening of new hotels within the designated geographic territory.
- Regular, direct interface with the regional sales and marketing teams, ensuring appropriate resources are focused on the hotels within the area.
- Play a key role in the MEA&T executive committee.
Role
We believe the success in this role will demonstrate itself through the following
To fulfill this role successfully, we seek a relationship builder, who can resolve issues effectively and creatively while maintaining a high level of flexibility, professionalism, and integrity.
- Ability to build strong advisory relationships with key internal and external clients and partners across the business
- Passion to lead, develop and motivate diverse, high performing teams across multi-site, multi-disciplinary operations
- Success in a senior operational leadership role in a client-focused, consultative organization
- Demonstrable track record in delivering innovation and commercial performance
- Experience from the African continent
- Experience from a multinational organization
- Fluency in French would be advantageous
- Please note, this role will be based in either Johannesburg or Addis Ababa and this is a role that requires presence across markets, and will involve very frequent travel.
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the Worlds Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members unique perspectives and voicesalong with those of our Guests, Owners, Suppliers, and Partnersto cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what its like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Work Locations
Hilton - Regional Office - Hilton Sandton
Schedule
Full-time
Brand
Hilton Corporate
Shift
Day Job
Job Level
Director
Job
Corporate Strategy
