Call centerJob search results in: Jobs in Cape Town

s that all Human Resources policies and procedures are observedWorkforce PlanningReviews forecasted call volumes, average handling time and shrinkage to calculate the required headcount figureGenerate

inimum of 3 years' experience in selling short term insurance either as a broker agent or tied agentCall center agents not preferred unless they have a minimum of 5 years' experienceAll required regul

criptionThe Team Leader, Operations is responsible for the day - to - day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate

ing company for a diverse lineup of tech - enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios

Job Title: Call Center Sales AssociatepacificLocation: Remote (Must work Eastern Standard Time hours)Compensation: Up to $1, 000 USD per monthJob Description: We are seeking a motivated Call Center Sa

Will Bring To The Role You have 2 years of experience in collections and utilities working in a BPO call center environment. You have great knowledge of managing agent performance in line with Sigma p

sprimarily via SMSand provide light phone consultation support as needed. This is not a traditional call - center position; instead, youll leverage technology to build trust with prospective clients b

tion monitoring. Performs further deep dive of other relevant data when necessary. Calibrations and Call Listening - Prepares in advance to analyze calibration material, and ensures compliance with de

ility to work independently and as part of a team in a fast - paced environment. Ability to work in call center environment. Strong organizational and time management skills. Ability to read and compr

ility to work independently and as part of a team in a fast - paced environment. Ability to work in call center environment. Strong organizational and time management skills. Ability to read and compr

ing company for a diverse lineup of tech - enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios

queue management and floor support by logging into the pertinent WFM system and checking queue and call volume. Provides data to Call Center Coordinators / Command Center in order to improve and chec

ted targets. Support Quality Assurance in always strive to service excellence Support the team with call escalations and provide ongoing coaching and development of your team Monitor and drive individ

Role PurposeDeliver professional service to clients through various servicing channels (inbound calls, emails, walk - in interactions etc.), responding to their needs, concerns and complaints within a

ing company for a diverse lineup of tech - enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios

ing company for a diverse lineup of tech - enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios

rations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi - shore, multi - language programs offer safe, secure i

screening questions.Key Responsibilities POSITION RESPONSIBILITIES Handle inbound customer service calls in a professional and courteous manner. Assist customers with inquiries, complaints, product i

rations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi - shore, multi - language programs offer safe, secure i

ecurity systems across a portfolio of locations through break/fix operations, participating in on - call DRI rotation to provide support, ensuring that systems & hardware are configured in alignment w

our CRM system.What Were Looking ForAt least 1 year of experience in sales, customer service, or a call center environment.Strong communication skills with the ability to build rapport quickly.Confid

at You Bring To The Role High school diploma or equivalent 6 months or more of customer service and call center experience Understanding, interpreting, and manipulating data for reportingWhat You Can

criptionThe Team Leader, Operations is responsible for the day - to - day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate

rations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi - shore, multi - language programs offer safe, secure i

ing company for a diverse lineup of tech - enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios

overall profitability of the company. Leads and manages a team of CSS's in the optimal execution of call center operations activities (i.e. taking calls, addressing customer issues / complaints, placi

rations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi - shore, multi - language programs offer safe, secure i

e - sun model, you may be required to work a staggered week; either Sun - Thu or Tue - Sat (no on - call outside the shift hours)Basic Qualifications1+ years of software development, or 1+ years of te

d to collaborate across cultures and time zones, ask the right questions and take the smart risk.We call ourselves Champions. Why Champions? We believe it's not only about what we have done, but what

or will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:Assist in

Job TitleCustomer AdvisorJob DescriptionExperience: Grade 12 (Matric)6 - 12 Months Customer Service Call Centre experience with the below: - Webchat experienceSales experienceTechnical troubleshooting

omers.Professional Know - how Academic: Grade 12 (Matric) Experience 6 - 12 Months Customer Service Call Centre experience with the below: - Webchat experience Sales experience Technical troubleshooti

y and legal requirements.Job TitleCustomer Service / Sales AdvisorJob DescriptionRole ObjectiveAs a call centre telesales advisor for Tesco Mobile, youll be helping new and existing customers, listeni

ademicGrade 12 (Matric)ExperiencePrevious Customer Service Experience6 - 12 Months Customer Service Call CentreWorking RelationshipsInternalOperations/functional lineExternalCustomerPrimary Responsibi

ing company for a diverse lineup of tech - enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios

Job TitleCustomer AdvisorJob DescriptionExperience: Grade 12 (Matric)6 - 12 Months Customer Service Call Centre experience with the below: - Webchat experienceSales experienceTechnical troubleshooting

ons to be processed fairly.Position Responsibilities Key Responsibilities: Make outbound collection calls to customers with past due accounts. Negotiate payment plans and settlements with customers to

tes must be able to provide an internship agreement from their university. Intern schedules are typically day schedules, Monday - Friday. A full time position could involve day, evening, or weekend sh

ing company for a diverse lineup of tech - enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios

al contract & transactional inquiries.Key Responsibilities May Include But Are Not Limited ToAnswer call and respond to customer requestsProvide customers with product and service informationIdentify,

handle and resolve complaints, provide information in response to inquiries, both as a receiver and caller.Key Work Outputs And AccountabilitiesCustomer Service Complaint Handling Web & Chat Outbound

, its our passionJob Summary The Guest Service Agents manages efficiently any internal and external calls and emails, as well as acts as a point of liaison between the guests and any other departments

processes data for real - time performance analysis. Obtains quantifiable performance figures (i.e. call volume, AHT, running service level) in order to make critical recommendations to address accoun

ing company for a diverse lineup of tech - enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios

ons, and providing information about services or products.Your primary role involves taking inbound calls from existing VMO2 customers, handling a variety of call types. These include billing enquirie

Negotiate payment terms with empathy, tact, and professionalism. Make outbound and receive inbound calls. Follow all required scripts, policies, and procedures. Respond effectively to common challeng

to door transport for evening shifts after 7pmA progressive career path to help you develop in your Call center career.Comprehensive product training in a fun collaborative environmentExcellent accred

ing company for a diverse lineup of tech - enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios

al Know - howAcademic:Grade 12 (Matric)Experience:12 months international BPO or 24 months domestic Call Center experience.Previous Customer service experiencePrimary ResponsibilitiesProviding excelle

ons, and providing information about services or products.Your primary role involves taking inbound calls from existing VMO2 customers, handling a variety of call types. These include billing enquirie

nt and enthusiastic Willing to learn Team player Active listener Ability to work in a high - pressure environment Analytical thinker Intrinsically motivated and target - driven Live the company values

.Responsible for delivering sales against specified targets.Minimum Requirements2 years Credit Loan Call Center Sales experience.Call Center experience working from home.Outbound Call Center experienc

s a firm believer in the African opportunity and our diverse talent reflects this.The position is a Call Centre Agent within the Customer Service Centre.Key Result AreasClient Service DeliveryDeals wi

rse talent reflects this.Job Description SummaryThis role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards. The

iries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scri

ating and providing feedback to our talented Customer Service Representatives on issues relating to call quality. You will provide training assistance as needed to meet client goals and expectations.W

emic:Grade 12 (Matric)Experience:Previous Customer Service Experience6 - 12 Months Customer Service Call Centre / 12 Months High End RetailWorking RelationshipsInternalOperations/functional lineExtern

iries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scri

Position: Call Centre Operator Company Overview: Raiden Global is a leading global provider of innovative solutions in the field of technology and communications. We are committed to delivering except

emic:Grade 12 (Matric)Experience:Previous Customer Service Experience6 - 12 Months Customer Service Call Centre / 12 Months High End RetailWorking RelationshipsInternalOperations/functional lineExtern