Junior Application Support Administrator

Prefered skills

Amazon Web Services (AWS), Cloud Computing, Middleware, Presentations, Infrastructure, Mobile Applications, HTML, Databases, Analytical Skills, Problem Solving

Job description

Visit www.nextcareers.co.za for application
Closing Date:2025-11-28

Junior Application Support Administrator will work as part of an impactful, talented team, responsible for supporting, maintaining, and optimizing application and infrastructure, database, and middleware capabilities. Securing environments that enable the development and operations of modules and solutions through continuous software updates. Enabling innovative cloud architecture, monitoring, maintaining, and supporting the operational environments.
The Required Tasks and Requirements include, but are not limited to, the following:
Required Tasks: Online Monitoring, administration, support of web and mobile applications running on AWS -cloud platform,
Monitor, log, investigate and resolve failures on transaction processing applications
Liaise with and provide assistance to customer representatives during problem resolution
Ensure that verbal and written reports of application investigations and resolutions are accurate and clear before presentation to the customer
Perform scheduled daily, weekly monthly support tasks

Requirements: 3 years tertiary qualification/relevant IT qualification
Knowledge of the disciplines in an application support environment, incident handling, change management, problem management etc.
Problem solving exposure at application and business transaction level using application log files and SQL database queries
Commitment to performing routine as well as investigation/analysis work tasks
Ability to solve medium to high complexity problems
Understand and help to develop the support team technical competency
Self-motivated, proactive, taking ownership of problems until they are resolved
Mature person with the sense of responsibility to do after hours shifts and standby
Advantageous Competencies:
Good oral and written communication skills
Good customer relationship skills
Quick learner (short initial ramp up period)
AWS certification