Junior Moodle Support Assistant (On-Site)

About Us

AOSIS unlocks knowledge through open access scholarly journal and book publishing, media and interaction development, Moodle LMS expertise, and online accredited CPD learning.

Job Description

About the role

We are hiring a Junior Moodle & IT Support Assistant to support both Moodle and basic internal tech needs. This is an ideal opportunity if youre digitally confident, good with people, and want to build experience in educational technology and light IT support.

Youll provide entry-level support for our Moodle-based platforms and assist colleagues with simple tech issues like printer connections, logins, and email troubleshooting. No specialist qualifications are required well provide on-the-job training. All you need is a service mindset, attention to detail, and a willingness to learn.

What Youll Do

Support and user assistance

• Respond to basic support queries (e.g. login issues, password resets, enrolments)
• Assist instructors with uploading files, editing course content, or setting up basic activities
• Help log issues for follow-up or escalate them to technical staff
• Join client meetings or training sessions and take notes

Course and content tasks

• Duplicate courses and apply templates
• Support course cleanup or archiving at semester end
• Help maintain and update internal help guides and checklists

Training support

• Send out follow-up materials after onboarding or training sessions
• Track training attendance or send reminders
• Assist in preparing Zoom links and documents for virtual sessions

Light IT support (approx. 5%)

• Help staff connect printers, troubleshoot printing errors, or replace cartridges
• Assist with WiFi, email setup, and password resets
• Log and track IT support queries using internal checklists
• Set up basic hardware for new staff (e.g. plug in monitors, connect peripherals)
• Follow up on IT help requests and ensure timely updates

This role is for you if you

Enjoy solving technical issues for others

Have experience using any LMS (Moodle, Google Classroom, MS Teams, etc.)

Are comfortable with Word, Excel, Google Docs, and online platforms

Communicate clearly and politely in writing and on calls

Are looking to build a career in educational technology or digital client support

Requirements

Required Qualifications and Experience

Minimum Requirements

• Matric certificate (National Senior Certificate)

• Either:
• A relevant certificate/diploma (IT, Office Admin, Education) or
• 6+ months experience in any digital/admin/support role (even internships)
• Good basic computer literacy
• Fluent in English (written and verbal) , Afrikaans (read and understand)

Nice-to-have (but Not Required)

• Exposure to Moodle or similar LMS
• Experience in customer service, helpdesk, or online learning
• Familiarity with Zoom, MS Teams, or H5P
• Any coursework from Moodle Academy

Working style

• You follow instructions carefully and work consistently
• You ask for help when needed and enjoy learning new systems
• You take pride in getting the details right
• You enjoy helping users and being part of a team

Benefits

Application instructions:

Apply on this website

or

Please Submit The Following To

Ms Hannah Boast hannah@personastaff.co.za

• Your CV
• A short motivation letter (200300 words) explaining your interest and Moodle experience
• Contact details for 2 referees (if you dont have 3, thats fine)

Other Important Information

• All shortlisted candidates may be required to participate in relevant skills assessments and psychometric tests as part of the selection process.
• Applications will only be considered after the closing date or if they comply with at least the minimum requirements.
• Ms Hannah Boast hannah@personastaff.co.za, for application-related enquiries.
• AOSIS is committed to equality, employment equity and diversity. In accordance with the Employment Equity Plan of AOSIS and its Employment Equity goals and targets, preference may be given but is not limited to candidates from under-represented designated groups.
• All candidates who comply with the requirements for appointment are invited to apply.
• All candidates agree to undergo verification of personal credentials and criminal and credit checks (if applicable).
• AOSIS reserves the right not to fill the advertised positions.
• Applicants should be South African citizens, permanent residents with a bar-coded ID, or possess a valid work visa or permit.

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