About the role:
Are you a people person with excellent communication skills? We're looking for a Junior Customer Service Representative to join our team and provide top-notch support to our customers.
What you'll do:
- Respond to customer inquiries via phone, email, or chat.
- Resolve customer issues promptly and effectively.
- Document customer interactions and feedback.
- Assist in developing customer service procedures.
- Collaborate with the team to improve customer satisfaction.
- Stay updated on product knowledge and company policies.
What we're looking for:
- High school diploma or equivalent; associate or bachelor's degree is a plus.
- 1-2 years of customer service experience.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities.
- Ability to multitask and manage time efficiently.
- Comfortable working remotely and using customer service software.
- Remote work with flexible scheduling.
- Competitive salary.
- Professional development and training.
- Supportive team environment.
- Opportunities for advancement.
- Access to resources to enhance customer service skills.
