Junior Engineer

Our client, MULTi, a communication and technology solutions company, has a permanent vacancy for a Junior Engineerbased in Johannesburg, Gauteng

The successful candidate will report to the Service Desk Team Leader
PLEASE NOTE: Only candidates who reside in the Johannesburg and surrounding areas will be considered
Duties and Responsibilities:

• Resolve incidents remotely
• Load, setup and customize software/hardware and install PC's, Printers, and peripherals
• Hardware & Software fault diagnoses and problem solving on PC's Printers and peripherals
• Fault diagnosis and problem solving
• Load, setup and provide basic administrative support on Windows 7, Windows 8, Windows 10, Windows 11
• Load, setup and provide basic administrative support on Server 2008, Server 2012, Server 2016, Server 2019, Server 2022
• Have a basic understanding of VoIP and SIP (beneficial)
• Participate in Customer IT projects
• Adhere to internal Administration & Operational processes
• Provide accurate and comprehensive Ticket Notes
• Ensure Documentation is produced and updated as required.
• Participate as part of a team and individually.
• Available to work after-hours if required.
• Ability to identify and escalate incidents accordingly.

Minimum Requirements:
Education:

• Matriculation (Compulsory)
• MCSE or equivalent diploma (Compulsory) MCP (Advantage)
• A+ and N+ (Advantage)

Experience:

• 1 Years' Experience in the IT industry. (Desktop Support)
• Desktop Hardware, Software (Microsoft Products) and Windows operating systems. Peripheral installations and fault diagnosis
• Basic Understanding of Windows 7, Windows 8, Windows 10, Windows 11,
• Basic Understanding of Server 2008, Server 2012, Server 2016, Server 2019, Server 2022
• Basic Understanding of LAN cabling and network topology (Ethernet)
• Basic Understanding of SIP and VOIP (advantage)
• Experience with hardware/software PBX's (3CX Beneficial)
• CRM/PSA/ticketing system is beneficial

Other Requirements:

• South African Citizen
• Reliable transport compulsory
• Fully Bi-Lingual
• Presentable with strong people skills
• Contactable references
• No criminal record and clean credit check
• Must be well organized, have good oral and written communication skills, leadership skills and a commitment to customer service
• Self-motivated with the ability to work with minimal direction
• Ability to handle confidential matters, set priorities, work well under pressure with attention to detail

Salary:

• Basic between R10 000.00 - R20 000.00 per month
• Medical Aid
• KPI bonus
• Provident Fund Contribution
• Training