Junior IT Support Technician

Technical Support

• Configure and install software and hardware components to ensure usability.
• Understanding of WANs, LANs, emails, telecoms, and internet connectivity.
• Diagnose and resolve technical issues for Windows.
• Administer Microsoft 365.
• Configure, manage, and troubleshoot JumpCloud, Active Directory, and network related concerns.
• Troubleshoot, Restore or replace faulty or damaged hardware.

System Security & Maintenance

• Ensure electrical safety standards are consistently met.
• Safeguard system privacy and security by upgrading anti-virus software and implementing system upgrades.
• Perform daily backup operations and manage IT security protocols.

Customer Service & Documentation

• Provide exceptional tech support, acting as the first point of contact for error reporting.
• Communicate effectively with customers, answering technical queries clearly and professionally.
• Maintain accurate technical documentation and ensure alignment with company and group IT procedures.

Asset Management & Performance Monitoring

• Maintain an accurate inventory of IT assets, including hardware, software, and licenses.
• Test and deploy new hardware and software as needed.
• Monitor service level agreements with IT suppliers.

Additional Responsibilities

• Manage and maintain IP CCTV systems (advantageous).
• Provide after-hours support, including weekends and public holidays, as needed.

Requirements

Matric certificate (essential).

• Related tertiary qualification (essential).
• A+ and N+ certifications (required).
• Microsoft Certification (preferred)