The Primary function of this role is to support the Operations Supervisor: Operations, executing all Imported/ Project 3rd Party cargo to various destinations in the freight forwarding industry.
- Day to day operations
- Performing the role in alignment with the ISO9001:2015 standard
- Executing all operational requirements
Key Responsibilities: Responsibilities include but are not limited to:
- Project planning and allocations of shipments
- Booking and sourcing of transporters
- Transport pipelines requesting and execute load orders
- Ensure that monthly export allocations in the region are met
- Control movement and placing of trucks on site happens speedily
- Manage trucks between coast and in land to ensure turn around
- Able to manage projects from start to completion
- Manage and sort Client queries and promptly solving/feedback
- Put in the extra hours to meet deadlines and get work done
- Daily tracking sent before deadlines
- Pre-alerts sent to clients and agents
- Warehouse stock reporting
- Project management
- POD management
- Build and maintain Client and Vendor relationships
- Client liaison on time and in professional manner
- Professionalism towards all clients, colleagues, vendors, stakeholders
- Manage account statements and action if needed
- Accurate data entry
- Knowledge of P&L, quotes, debtors and creditors, estimates, budget vs actuals
- Execute projects being handled
- Follow up on operations all the time to make sure smooth
- Follow and work towards company goal and KPI's
- KPI's to meet on operational level
- Active and proactive approach to duties
- Learn and adapt to work on company system NR
- SOP's to draw up if needed
- All POD's, filing, documents and projects in order and up to ISO standards
- MO to be revised and signed off before starting a new project
- Invoicing, PO's issued and being processed on time
- Ensure turnaround of fleet
- Weekly reporting
- Monthly reporting
- Efficient reporting to line manager
- Support on daily operations
- Be able to take on new roles based on company requirements
- Great skill on excel, PowerPoint, outlook and word
- Clearing agent liaison, customs at borders/Warehouse
- Cross border logistic knowledge
- Import and export of cargo
- Neurored system update daily for Freight Forwarding
- Raise Order numbers/Send for Client Invoicing
- Alfresco - Save all project folders
- G drive - saving project folders
- Understand and ensure adherence to the SHEQ Policy within operational processes.
- Maintain and control operational documentation, reporting updates or issues to the HSE/ISO Manager.
- Monitor processes for SHEQ compliance and report non-conformities.
- Support SHEQ objectives by overseeing process efficiency and safety.
- Participate in SHEQ training and assist in audits.
Knowledge, Skills and Abilities
- Industry experience in cross border logistics and freight forwarding essential;
- Experience with reviewing truck manifests, bills of lading, PODs and other customs documents essential
- Strong MS Excel skills essential
- Self-starter
- Heavily proactive in your approach
- Process orientated with a good attention to detail;
- Highly organised with the ability to prioritise tasks in fast changing environment;
- Must be able to work under pressure and adhere to aggressive deadlines
- Transport administration, reviewing customs documents, rates management, project reviews and issuing purchase orders to vendors
- Strong communicator and fluent in English
- Strong systems knowledge
- Decision maker
- Solve problems
- Professional approach
- Self-driven
- Hard working
- Positive attitude
- Team orientated
- High level thinking and problem solver
- Organised and detailed
- Client orientated
- High work ethic standards
- Strong personality
- Controller Month end report
- Error free client tracking
- Volume Reporting
- WIP management
- Equipment / Inventory
- Transit times KPI
- POD tracking- daily
- Alfresco - daily updated as per ISO standard
- Claims register / RIVO incident logging- updated when required
- NCR register- updated when required
- Demurrage schedules- After project complete sent to client
- ISO audit samples All Project Documents must be saved on Shared Folder/ Alfresco
