Head of Software Delivery

"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Kerridge Commercial Systems (KCS) is growing and growing fast, new opportunities are available and change is required to continue on our journey of success. Its an extremely exciting time to be joining our business!

Were ranked No.37 in the Sunday Times HSBC international Track 200, a league table that ranks the top 200 of Britains mid-market private companies in order of fastest growing overseas sales.

As the market leader in developing and delivering fully integrated business management solutions our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively on a Global scale.

At KCS, the Head of Product Delivery is responsible for leading a team of Delivery Leads to ensure effective delivery of product against project and product roadmap objectives. The Head of Product Delivery works closely with the Product and Project Management Leads to plan and successfully execute against these product objectives.

They are ultimately responsible for managing the teams who are tasked for the successful delivery of product against scope, quality and delivery metrics.

As a Head of Delivery, you will be responsible for turning the product roadmap into a reality. As the primary liaison between the Head of Product and Portfolio Director, you will be accountable for maximising the delivery of the product team and successfully delivering product releases that align with company and product goals.

Key Responsibilities

Delivery Team Management:

• Communicates with stakeholders product managers, project managers, and the development team to make sure the goals are clear and the vision is aligned with business objectives
• Leads Delivery Managers for the product to ensure the delivery team stays on track regardless of the agile nature of software development projects
• Leads the execution of delivery objectives against development objectives
• Works closely with the Head of Product and the Portfolio Director to ensure product delivery teams are aligned with product objectives and successfully execute against product roadmap milestones
• Tracks and monitors revenue and value achievement against product and project objectives with a clear understanding of the role Delivery plays in achieving overall business success
• Implements best practice for coding standards, technical specifications, code reviews and code quality metrics.
• Works with Product, Project Leads and the Head of Delivery Lead to understand product scope and assign solution design time to further analyse and break down product requirements
• Pro-actively communicates the impact and risks associated with delivery execution against roadmap objectives
• Actively takes decisions on a daily basis to re-align priorities and focus the team on the right objectives

Release Management

• Work with the Head of Product and Product Owners to set the release cadence for the product
• Support the Head of Product and Portfolio Director to set and communicate release goals for the Product Owners and Development Teams to ensure they understand the product vision and their part in its success

Implements Effective Tools

• Provides the framework for the implementation of best practice for the management of code and test cases in collaboration with the Head of Product
• Monitors and tracks the Delivery Leads implementation of techniques such as pair programming, code reviews and others
• Leads the team in the implementation of practices to reduce development time and improve the architecture and quality of the product.

JIRA Management

• Defines dashboards and tracking tools in JIRA and are able to give a status update on progress on request

Internal / External Customer Engagement

• Actively build and manage relationships within the business, and customers
• Provide clear visibility on delivery milestones as well as product roadmap progress
• Work alongside Delivery teams to ensure any delivery milestone risks are captured during the development lifecycle to allow transparent customer and stakeholder expectation setting

Essential

Skills, Knowledge and Experience:

• Effective communication skills
• Proficiency with CRM software
• Have a general comprehensive knowledge of sales processes and goals
• Analysis of multiple points of data and summarize their findings for the sales team.
• Must possess excellent communication skills both oral and written and be skilled in Selling via Phone successfully

Special Conditions

The company reserve the right to require you to work in accordance with our Out of Hours (OOH)/On-call rota at such time your manager feels your experience is suitable to do so. Further details will be provided in due course.

This role may require some travel

Company Info

Kerridge Commercial Systems (KCS) is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse.

This KCS Sales team member will be part of the overall North American sales team, the position will work across the K8 & Navigator and SmartDistributor product lines.

Equal Opportunities

KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.

If this role is of interest to you please apply online.

Health and Safety

The Health and Safety at Work Act 1974 puts a legal obligation on KCS as an employer to ensure, so far as is reasonably practicable, the health, safety and welfare of its employees at work.

Employees also have a duty to take reasonable care for their own health and safety and of others who could be affected by their actions. Understanding the safety policies and co-operating with the arrangements that are in place is therefore an essential part of your employment.

To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.