HYDE Johannesburg Rosebank is a unique opportunity to experience a one-of-a-kind lifestyle hotel brand.
The hotel is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 131 rooms with natural textures and artisan touches.
The hotel boasts a range of luxurious rooms each meticulously designed to provide the utmost comfort and style.
Job Description
General Responsibilities
- Ensure all housekeeping facilities, including but not limited guest rooms, public areas, food and beverage outlets, minibar, laundry and specified back of house areas are cleaned according to departmental standards
- Assist the Housekeepers through supplying rooms with clean linen, towels and room supplies, collect dirty laundry and deliver other relevant requested items
- Ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced/refurbished as required
- Perform rotation cleaning duties as required
- Replenish amenities according to the operational standards
- Ensure proper labelling and handling of guest laundry, staff uniforms, and special items.
- Organize and store clean linen and uniforms in designated storage areas.
- Communicate effectively with the external laundry provider to ensure timely delivery and resolution of any issues.
- Monitor linen stock levels and alert the Housekeeping Supervisor when restocking is required.
- Ensure guest satisfaction by performing such duties as attending to their requests and inquiries courteously and efficiently.
- Handle guest laundry professionally, ensuring discretion and care.
- Respond politely and efficiently to guest inquiries while performing duties.
- Always maintain guest privacy and security during room or laundry service support.
- Support a culture of service excellence and delivery taking pride in the work, taking personal responsibility for work, paying attention to detail, innovating, taking initiative, and working competently and confidently as one team
- Attend and participate in all training, including in safety, service, product knowledge, customer care and cultural awareness
- Communicate with others accurately and timely to ensure speed and quality of logistical services
- Advise management of any complaints, observations, maintenance needs and the like to ensure management is aware of issues to be addressed
- Occasionally assisting porters in their duties
- Completed Grade 12 education
- Experience in the same or similar role (e.g., Laundry Attendant, Laundry Coordinator, or Housekeeping Support) is requiredideally with at least 1 year in a comparable position
- Familiarity with sorting, inspecting, and processing linen, and coordinating with external laundry vendors.
- Understanding of fabric care, stain identification, and handling of returned laundry items.
- Skilled in record-keeping and inventory managementtracking linen sent out, returned, and noting discrepancies.
- Strong physical staminastanding for extended periods, frequent lifting (e.g., linen carts), and assisting with housekeeping tasks.
- Ability to effectively communicate with others in English
What Awaits You...
- The opportunity to join an international and innovative and fast-growing group.
- The ability to challenge the norm and work in an environment that is both creative and rewarding.
- Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
- A competitive package and plenty of development opportunities.
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Thank you for applying!
Good luck!
