Responsibilities:
- Coordinate and facilitate the onboarding process for new learners, including the completion of necessary documentation and orientation sessions.
- Manage the scheduling and logistics of learnership programs, including the arrangement of training sessions, assessments, and workplace rotations.
- Liaise with training providers, assessors, and mentors to ensure the smooth delivery of the learnership curriculum.
- Maintain accurate records of learners' progress, attendance, and assessments in accordance with SETA (Sector Education and Training Authority) and B-BBEE (Broad-Based Black Economic Empowerment) requirements.
- Ensure compliance with all regulatory and legal requirements related to learnerships, including the submission of reports to relevant authorities.
- Manage learnership agreements and contracts, ensuring that all parties are informed and compliant.
- Act as the primary point of contact for learners, providing guidance and support throughout the learnership program.
- Monitor learners' progress and provide feedback to both learners and their supervisors.
- Address any issues or concerns raised by learners or mentors, ensuring a positive learning experience.
- Prepare and submit regular reports on learnership progress, including learner performance, attendance, and completion rates.
- Evaluate the effectiveness of learnership programs and recommend improvements where necessary.
- Build and maintain strong relationships with internal and external stakeholders, including training providers, assessors, mentors, and learners.
- Collaborate with the HR and Learning & Development teams to align learnership programs with organizational goals and talent development strategies.
- Matric
- A diploma or degree in Human Resources, Learning and Development, or a related field is preferred.
- Previous experience in learnership coordination or administration, preferably in a BPO or similar fast-paced environment.
- Certification in skills development or learnership administration is an advantage.
- Matric
- Experience in managing / supporting / running learnership
- Accredited Facilitator / Assessor
- Previous learnership experience
- Completed Contact centre level 2 and 3 qualifications (desirable)
- Accredited assessor /facilitator (desirable)
- Matric
- Good excel skills
- 1 year at Nutun with no warning history.
- Strong organizational and administrative skills with attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work independently and manage multiple tasks simultaneously.
Closing Date: 18 December 2025
