Course Content
- Learn to Describe layout, services and facilities of the organisation.
- Learn to Describe the sectors of the Hospitality, Travel and Tourism Industries.
- Learn to maintain health, hygiene and a professional appearance.
- Learn to communicate verbally.
- Learn to maintain effective working relationships with other members of staff.
- Learn to display cultural awareness in dealing with customers and colleagues.
- Learn to perform basic calculations.
- Learn to prepare and clear areas for table service.
- Learn to provide a table service.
- Learn to provide a table drink service.
- Learn to maintain the drink service.
- Learn to maintain the table service.
- Learn to prepare and clear areas for table service.
- Learn to clean and restock drinks machines/equipment.
- Learn to clean and store glassware.
- Learn to handle and dispose of waste.
- Learn to handle and store cleaning equipment and materials.
- Learner to provide a carvery/buffet service.
- Learner to prepare, service and clear function rooms.
- Learner to monitor customer satisfaction.
- Learn to serve bottled wine .
- Learn to prepare and serve spirits and liqueurs.
- Learn to recommend, present and serve wines .
- learn to supervise the running of a function.
- Learn to maintain a safe working environment .
- Learn to maintain a secure working environment .
- Learn to monitor and maintain health, safety and security.
- Learn to provide First Aid .
- Learn to conduct on-the-job coaching .
- Learn to develop self within the job role .
- Learn to Introduce new staff to the workplace.
- Learn to plan staff training and development in own area of responsibility.
- Learn to Contribute to the identification of short term supply needs.
- Learn to maintain a preventative maintenance programme.
- Learn to maintain the cleaning programme for own area of responsibility.
- Learn to maintain the receipt, storage and issue of goods.
- Learn to operate a payment point and process payments.
- Learn to handle and record refunds.
- Learn to source information about self-employment opportunities.
- Learn to process incoming and outgoing telephone calls.
- Learn to plan, organise and monitor work in own area of responsibility .
- Learn to identify work opportunities.
- Learn to apply for a job or work experience placement
- Must be able to Read and Write for the purposes of submitting a Portfolio of Evidence
- Must be able to commit to a 12-month Learnership
- Must be South African Citizen with a valid RSA ID
- Certified Matric Certificate.
