MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way free from worry and most importantly at peace with all the what-ifs of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWays core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
What will you do?
Responsible for the planning, organising and control of a department. Manages the activities within the department through subordinate supervisors, ensuring that staffing levels are maintained, training is provided and that company standards and productivity levels are maintained. Liaises with other departmental heads. Ensures that each skill level within the communication centre attains the given service level. The incumbent controls the budget, reviews cost saving, initiates and provides input on the training of team leaders. Reviews Call Centre industry benchmarking locally and internationally.
Minimum Qualification Required
- Grade 12/Standard 10/NQF 4
- Related legal tertiary qualification
Minimum Experience
- Minimum 5 years experience in the STI environment
- Minimum 5 years Liabilities and/or Recoveries experience, specific to Motor Vehicle Accident
- Minimum 5 years Management experience
- Sound knowledge of Motor Vehicle Collisions and Apportionment of Damages Act
- Analytical thinking and strategic objective execution
- Sound knowledge of operations, systems and procedures pertaining to the Legal Department
- Redefining processes and procedures to optimize efficiencies within the Legal Department
- Managing Legal Liability and Recovery Ratios
- Ensure efficient service quality standards to clients, brokers and third parties
- Risk Management
- Reporting and Administration
- Quality, compliance and accreditation
- Ability to apply Business Rules and Processes
- Services Knowledge
- People management
- Objectivity
- Ability to lead a significant team of Recovery and Liability Specialists
- Written and verbal communication skills
- Continues improvement and efficiencies
- Relationships and networking
- Self-motivated and inspire others
- Problem solving skills and solution oriented
- Managing and coping with stress and setbacks
- Ability to multi-task
- Delivering results and target orientation
- Performance management experience
- Commitment to personal and team goals
- Professionalism
- Excellent administration skills
- Provide technical guidance and support to Department
- Must be highly proficient in dealing with clients at all levels
- Self-disciplined
- Good organization abilities
Drive leads and service targets
Call Centre control and reporting
Budget and expenses
Stakeholder communication
Management of employees
Personal Attributes
Builds effective teams - Contributing independently
Decision quality - Contributing independently
Directs work - Contributing independently
Plans and aligns - Contributing independently
Build a successful career with us
Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 09 July 2025.
Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
