ICT Administrator

Context Of The Role

To provide 2nd Level Support for Desktop, Server, Network, and Security for Lesedi IT Systems (Not limited)

Qualifications

• IT Diploma or IT Degree
• A+, Network+
• CCNA (Advantageous)
• Security+ (Advantageous)
• MCSA/Azure(Advantageous)
• VMWare/Nutanix (Advantageous)

Experience

• Intermediate/Advanced Servicedesk/Helpdesk and Application Support (>2 years)
• Desktop Support (Laptop, Desktop, Printers, Networks, Applications) (>2 years)
• Intermediate Server(Server 2016/2019/2022) (>2 years)
• Network Support (Switch configuration, TCP/IP Troubleshooting, Lan/Wan Configuration) (>2 years)
• Multifunctional Printer support (>2 years)
• Cybersecurity (Antivirus, Patching, Email Protection) (>2 years)
• VoIP support (>2 years)
• Nutanix/VMWare (Advantage)
• Backup and Disaster Recovery (>1 year)
• Cloud services (Advantage) Office 365/ ManageEngine
• WIFI (AP, Controller)

Key Performance Areas

• Antivirus and Patching of Endpoints, Servers, AP, Switches, Mobiles.
• Email Protection.
• Attend Service desk calls and close in the SLA timeframe.
• Cloud support to end-users (i.e. Office 365/ Google, Email Security).
• Maintain support Network cabling and switching companywide.
• Assist with All printers/Plotters companywide and provide necessary reports.
• Maintain SDWan, Wan, and Lan environment.
• Provide Router, Microwave, and Wan support/maintenance when required.
• Assist with site office planning and setup.
• Initiate and liaise with 3rd party vendors for hardware and software support.
• Providing end-user training and induction where necessary.
• Noc dashboard monitoring and call logging.
• Assist ICT technician with IT hardware assets.
• Provide reports to the manager as and when requested.
• Comply with IT support scheduled timeframes.
• Assist with VoIP issues when required.
• Provide Offsite Data center support when required.
• Assist with Server related setup/management/maintenance.
• Assist ICT Manager with Site initiation and planning.
• Assist with DR testing recorded -quarterly.
• Maintenance or setup of documents as required.

Behavioural

• Enquiring
• Able to Troubleshoot
• Investigate and Resolve
• Self Manageable
• Dedicated
• Good communication
• Take initiative