Salary R7000.00/month live in
A prestigious and luxury game lodge requires the services of an efficient and diligent receptionist who will contribute to an overall exceptional experience from check in to check out of our guests.
Minimum Requirements
Head and shoulders photograph together with updated CV
Grade 12 Certificate
South African Identity Document/valid driver’s license
Opera knowledge is essential/Word and Excel spreadsheets
2 – 3 year’s previous experience in a customer focused industry with contactable references
A sunny and positive attitude with excellent communication skills
Commitment to delivering a high level of customer service
The ability to work accurately individually and as part of a team
Well presented with excellent grooming standards
Police Clearance certificate
An application which does not contain all the requested information and/or does not meet the requirements will not be considered.
Key Responsibilities
Welcoming and greeting guests in a manner that creates a favourable first impression
Ensure an efficient reception experience for Guests – check in /out audit procedures
Achieve positive outcomes from Guest queries in a timely and efficient manner
Answering the calls in a professional and friendly manner and redirect as appropriate
Convey knowledge of our game drives, picnics, entertainment, packages, promotions and use up-selling techniques to promote lodge services and facilities
Use the correct procedure regarding the acceptance of foreign currencies, credit cards and cash in accordance with the lodge credit policy
Ensure that the Front Office Manager is kept fully aware of any relevant feedback from guests and/or other departments
Assist other departments when necessary
Should the applicant not have been contacted within 14 days, kindly accept that the application was unsuccessful.
