Location
Limpopo, Limpopo, South Africa
Job Type
Permanent, Full-Time
Primary Industry
Travel, Leisure, Tourism and Hospitality
Secondary Industry
Travel, Leisure, Tourism and Hospitality
Job Description
The role of F&B / Host is pivotal in delivering an exceptional guest experience within a dynamic hospitality environment. The successful candidate welcomes guests and ensures smooth front-of-house operations. This position requires excellent interpersonal skills, attention to detail, and the ability to work efficiently in a fast-paced setting. The F&B / Host works closely with food and beverage teams to coordinate service flow and maintains a welcoming atmosphere throughout the venue.
Job Duties
- Greet and welcome guests promptly and courteously upon arrival.
- Manage reservations, including booking, confirming, and organising seating arrangements.
- Maintain an organised waiting list and communicate estimated waiting times effectively.
- Escort guests to their tables and provide menus or relevant information regarding services.
- Coordinate with food and beverage teams to ensure timely and efficient service delivery.
- Handle guest inquiries, requests and resolve any concerns with professionalism and discretion.
- Maintain cleanliness and orderliness in the reception and dining areas.
- Assist with administrative duties such as updating guest records and processing payments where applicable.
- Comply with health and safety regulations, including food hygiene standards.
- Promote and uphold the brand's standards and values consistently.
- National Senior Certificate or equivalent qualification.
- Formal training or certification in hospitality or customer service is advantageous.
A minimum of a secondary education is required. Further education in hospitality management or related fields is preferred but not mandatory.
Experience
- At least five years' experience in a customer-facing role within the hospitality or food and beverage sector.
- Experience working in a fast-paced environment that requires multitasking and prioritisation.
- Previous experience handling reservations and guest relations is highly beneficial.
- Excellent communication and interpersonal skills, with the ability to engage positively with guests.
- Strong organisational and time management abilities.
- Proficient in using reservation management systems and basic computer applications.
- Ability to remain calm and professional under pressure.
- Attention to detail and a proactive approach to problem-solving.
- Knowledge of food safety and hygiene standards.
- Flexibility to work shifts, including evenings, weekends, and public holidays as required.
- Diploma or certificate in hospitality management or a related discipline.
- Multilingual abilities are advantageous, particularly in languages commonly spoken by the guest demographic.
- Previous experience in a similar role within a travel, leisure, or tourism setting.
- Live in role
- 6 weeks on 2 weeks off
