Ad is valid till: 02 May 2024
ID 910810

Account Manager, Customer Connect

Role Purpose

This position is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, the Account Manager delivers exceptional service and a valuable solution. The position will manage a defined book of business aligned by customer segment within a geography and will be accountable for the commercial close of all deals. You will also open up larger solution opportunities and introduce Solution and Proposition Sales.

Role Responsibilities
  • Demonstrate deep understanding of the customer decision makers strategies, priorities and needs
  • Maintain solid knowledge of Refinitiv propositions to initiate conversations and raise interest
  • Build and embed a long-term trusted advisor relationship within assigned accounts
  • Drive growth by expanding Refinitiv footprint within their accounts
  • Focus on maintaining overall customer engagement and expanding and retaining managed net revenue
  • Lead all commercial activities within accounts, owning the end to end customer relationship
  • Drive efficiency in account administration (especially for lower value and growth potential accounts)
  • Manage internal and external partners and maintain networks to negotiate and close deals
  • Accountable and responsible for simple order taking
Emerging & Growth Model
  • Manage an assigned Growth accounts book on a proactive basis
  • Account Managers may also manage a pooled book of accounts on a reactive basis
  • All Account Managers in Emerging and Growth segments are in charge of revenue retention (primarily), sales, and administration of their accounts
Qualifications And Experience Required
  • Strong understanding of customers and their business model and workflows
  • Prior financial sector experience within the customer segment
  • Strong product knowledge
  • Relationship building skills
  • Sophisticated selling skills (identity, develop and articulate a complex proposition/consultative selling)
  • Strong negotiation skills
  • Superior interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency
  • Problem solving skills: ability to understand, articulate, structure and solve client needs
  • Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization
  • Ability to collaborate with other team
  • University/college degree, equivalent experience may be considered depending on position/department, advanced degree may be preferred
  • Significant work experience in applicable industry and knowledge of customer workflow required
  • Proven account management, sales or marketing experience in a customer facing environment required
  • Customer relationship management required across various levels within matrix
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25, 000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyones race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what its used for, and how its obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Occupation:
IT, computing jobs
Job location, contacts
Location:
Johannesburg
Gauteng
Apply for a job
You have already applied to this job position
Save ad
MAPULANENG HOSPITAL JOBS AVAILABLE

MAPULANENG HOSPITAL JOBS AVAILABLE

MAPULANENG HOSPITAL
Mapulaneng
Jobin.co.za
General Worker

General Worker

Hulamin Company
Pietermaritzburg
Jobin.co.za
General Cleaner

General Cleaner

Hulamin Company
Pietermaritzburg
Jobin.co.za
Administrative Jobs

Administrative Jobs

Hulamin
Pietermaritzburg
Jobin.co.za
General Workers

General Workers

Hulamin Company
Pietermaritzburg
Jobin.co.za
Ceneral Cleaners

Ceneral Cleaners

Hulamin Company
Midlands
Jobin.co.za
Administration Clerk

Administration Clerk

Hulamin
Pietermaritzburg
Jobin.co.za
General Worker

General Worker

Hulamin Company
Pietermaritzburg
Jobin.co.za