Location: Xenia Aparthotel by Totalstay
Department: Operations (On-site)
Reports to: Property Manager
Manages: Maintenance Team
About Totalstay
At Totalstay, were not just in hospitality; were shaping its future. Over the last decade, weve redefined what it means to stay local, building one of South Africas most dynamic aparthotel brands. Today, with over 700+ keys across multiple properties, we blend designforward spaces, technology, and unforgettable guest experiences to create stays worth telling stories about.
We are seeking a Maintenance Manager who is responsible for leading all maintenance operations, ensuring the propertys infrastructure, equipment, and facilities are fully operational, safe, and maintained to Totalstays standards. This is a hands-on, operations-focused role that balances the needs of newly built and older units while supporting seamless guest experiences. The Maintenance Manager is a key operational leader, driving team performance, overseeing preventive and corrective maintenance, managing contractors, and ensuring compliance with safety regulations.
What You'll Do
- Daily Maintenance Operations:
- Oversee all maintenance tasks across apartments, common areas, and back-of-house facilities.
- Respond promptly to maintenance requests raised by the front desk and housekeeping.
- Conduct regular property inspections to identify and address issues proactively.
- Ensure both penthouses and older apartments meet operational and brand standards.
- Preventive & Corrective Maintenance:
- Develop and implement preventive maintenance schedules for all equipment and systems.
- Document maintenance activities and ensure tasks are completed on time.
- Identify recurring issues and implement long-term corrective solutions.
- Manage warranties and maintenance schedules for new systems in the penthouses.
- Contractor & Vendor Management
- Manage relationships with approved contractors and service providers, ensuring quality work and cost efficiency.
- Obtain quotations, evaluate suppliers, and approve work in line with company policy.
- Maintain accurate records of completed work and vendor performance.
- Budgeting & Cost Control
- Monitor and manage the maintenance budget, ensuring cost-effective operations.
- Track expenses and identify opportunities for savings without compromising standards.
- Maintain inventory control for tools, equipment, and consumables.
- Health, Safety & Compliance
- Ensure compliance with all relevant health, safety, fire, and building regulations.
- Conduct regular safety audits and maintain documentation of compliance.
- Support sustainability initiatives through efficient energy, water, and waste management.
- Team Leadership and Staff Management
- Lead, supervise, and motivate the maintenance team to achieve operational excellence.
- Prepare and manage staff rosters to ensure adequate coverage for all shifts and emergencies.
- Oversee HR-related duties, including attendance, performance reviews, and disciplinary procedures in line with company policy.
- Conduct on-the-job training to develop technical skills, service standards, and safety compliance within the team.
- Promote a culture of accountability, teamwork, and professional growth.
- Guest Experience Support
- Work with the front desk, property manager and housekeeping to address in-room maintenance issues promptly.
- Minimise guest disruption through effective scheduling and communication.
- Ensure all guest units are fully operational and visually presentable for check-in.
- Reporting & Communication
- Provide weekly and monthly reports on maintenance activities, budgets, and outstanding issues.
- Maintain accurate logs of preventive schedules, costs, and contractor work.
- Escalate major repairs or operational risks to the property manager.
- Working Schedule
- Rotational day shifts, including weekends
- Strong technical knowledge of building systems, utilities, and equipment.
- Excellent leadership, organisational, and time-management skills.
- Hands-on, practical problem-solving approach with attention to detail.
- Strong communication and team management abilities.
- Knowledge of health, safety, and building compliance regulations.
- Proactive, operationally driven, and results-oriented.
- Reliable, accountable, and disciplined.
- Calm under pressure and solution-focused.
- Strong ownership and pride in maintaining high property standards.
When you join Totalstay, youre stepping into a world where your ideas matter! We offer:
- A competitive salary package tailored to your experience and expertise.
- A dynamic workplace where your contributions drive real change.
- Opportunities to unlock your potential for career advancement.
- Vibrant and inclusive company culture, prioritising the well-being of every team member.
- Enjoy perks like Friends & Family nightly rates at all Totalstay properties, wellness initiatives and our very own reward and recognition programme
- Thrive in an environment that values innovation, collaboration, and personal growth.
- Join a supportive team committed to your success, professionally and personally.
- Be part of a company that celebrates diversity and empowers its employees to reach new heights.
We do everything we can to process applications as quickly as possible and respond individually, but it's not always possible given the number of applicants received daily across the various vacancies. While we understand answering pre-screening questions may be tedious, it also helps to ensure your application stands out. If you do not receive a response from us within 3-4 weeks of applying, please consider your application unsuccessful.
