MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella all managed online.
We are passionate about our people. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way free from worry and most importantly at peace with all the what-ifs of the world.
Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWays core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
What will you do?
The Buildings Assessing Team Leader is responsible for leading a team of building assessors who handle property damage assessments for insurance claims. This role ensures the effective evaluation of claims, compliance with industry regulations, and the delivery of excellent customer service. The Team Leader will provide leadership, technical guidance, and operational oversight to optimize team performance and claim resolution efficiency.
Minimum Qualification Required
- Grade 12/Standard 10/NQF 4
- Relevant qualifications in building surveying, construction management, or insurance-related fields (e.g., CII, CIOB, RICS certifications).
- 2 4 years experience in a similar role
- Knowledge of insurance claims handling systems and regulatory frameworks.
- Proven experience in leadership and stakeholder management
Team Leadership and Performance Management:
- Lead, mentor, and manage a team of building assessors.
- Set clear objectives and KPIs to ensure team success.
- Conduct regular performance reviews and provide coaching and development opportunities.
- Oversee daily operations to ensure efficiency and quality of building damage assessments.
- Allocate workloads effectively, ensuring timely completion of assessments.
- Develop and implement best practices to enhance operational effectiveness.
- Review complex and high-value property claims to ensure accuracy and compliance.
- Provide technical guidance on property damage assessments and repair cost evaluations.
- Ensure adherence to industry standards, insurer policies, and regulatory requirements.
- Liaise with internal and external stakeholders, including loss adjusters, insurers, and policyholders.
- Maintain strong relationships with contractors and suppliers to ensure effective claim resolution.
- Handle escalations and complex cases, ensuring customer satisfaction and resolution.
- Ensure that all assessments comply with industry regulations and company policies.
- Monitor trends and identify potential risks within claims assessment processes.
- Implement measures to mitigate risks and improve claim outcomes.
- Identify opportunities for process improvements and implement changes.
- Stay up to date with industry advancements, regulations, and best practices.
- Drive initiatives to enhance the quality and efficiency of building assessments.
- Achieve defined team performance targets, including claim turnaround times and quality assessments.
- Ensure compliance with industry regulations and company policies.
- Improve customer satisfaction scores by delivering high-quality service.
- Reduce claim leakage and enhance cost control measures.
- Develop and implement team training and professional development plans.
- Drive continuous improvement initiatives to enhance operational efficiency.
- Leadership & People Management: Ability to lead and inspire a team to achieve business objectives.
- Technical Expertise: Strong knowledge of property damage assessment, construction methods, and insurance claims processes.
- Decision Making: Capable of making informed and timely decisions in complex claim scenarios.
- Communication & Negotiation: Excellent interpersonal skills to engage with stakeholders and resolve disputes.
- Customer Focus: Strong commitment to delivering excellent service and claim resolutions.
- Analytical & Problem-Solving Skills: Ability to assess risks, identify issues, and develop solutions.
- Attention to Detail: Ensuring accuracy and compliance in assessments and reporting.
- Adaptability: Capable of managing change and driving process
Assessing and processing of claims
Manage settlement of claims
Reporting and Administration
Basic Client engagements and consultations
Personal Attributes
Interpersonal savvy - Contributing independently
Decision quality - Contributing independently
Action orientated - Contributing independently
Optimises work processes - Contributing independently
Core Competencies
Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Build a successful career with us
Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
