The purpose of the role is to ensure the implementation of process improvement initiatives; conducting workforce planning and managing delivery of Operations Systems Support for business efficiency.
Areas Of Responsibilities
Implement business optimisation plans and initiatives:
- Execute Business Optimisation plans aimed at ensuring efficient Operations financial management and completeness of income
- Manage completeness of income across all technology systems (MMDS, OIS, ECert, TUR, ERP, TITAN 2.0 etc) and processes including business administration
- Ensure exception reports on TITAN 2.0 integration with ERP system are resolved timeously
- Data ownership/stewardship for Operations Masterdata manage data integrity including business rules review, master tables administration and ensuring standardisation
- Deliver industry code standardisation in conjunction with the ICT department
- Prepare and submit annual budget for unit
- Ensure that efficient financial management is imbedded in the unit, and that completeness of income is achieved at all times.
- Manage assets and service provider contracts of the business unit
- Coordinate procurement/supply chain management processes for the unit
- Collate information for organisational performance against key priority indicators from each division of the department/unit into one document which will be shared with the Department of Agriculture
- Financial reports for costs saving results on Business Optimisation initiatives
- Exception reporting status reports
- Workforce Requirements and Planning
- Review, improve and strengthen internal controls in collaboration with Business Unit Managers to reduce irregular expenditure, audit findings and credit notes within Operations department
- Act as first point of contact between Operations and Support Services on project/process/ initiatives integration and provide solutions from an Operations point of view
- Coordinate project integration from rest of business on behalf of Operations
- Regular collaboration with key internal stakeholders such as Business Process Owners and Project work stream owners in Support and Operations
- Collaborate with stakeholders (particularly customers and Stakeholder Manager) to retain their confidence in the PPECB by developing quick response times and resolutions to queries that instil and maintain excellence in service delivery.
- Responsible for Operations aspect of PPECB Support model and liaising with ICT Application Support to resolve issues
- Provide effective leadership and management of direct reports in line with PPECB Values to ensure successful implementation of business optimisation plans and projects in respect of performance, cost, productivity, and planning
- Analyse workforce trends and requirements
- Develop forecasts and plans for resource requirements and capabilities for Operations service delivery needs; assign resources (action); monitor; report on workforce planning
- Coordinate workforce planning including budgets, seasonal reviews, resource requirements and relief duty to meet cross functional operational delivery requirements
- Conduct relief duty planning for Operations and oversee workforce planning in regions in collaboration with Regional Operations Managers
- Manage weekly relief duty movement of inspectors and assessors between regions
- Relevant tertiary qualification (degree or diploma) in business science is essential
- A relevant post-graduate qualification in business process improvement or business administration would be advantageous
- A minimum of 8 years experience in operational management in a regulatory environment is essential.
- 5-8 years relevant experience in the perishable produce export industry including team management experience.
- 2- 3 years experience in project management and change management
- 2-3 years experience in cross functional business process improvement
- Experience in and or knowledge of process analyses and optimisation within a regulatory environment would be advantages
