Team: Global Delivery Services
Location: Cape Town, South Africa
About The Role
The PM Manager is responsible for leading a team of project managers and optimising their individual career development paths. The PM Manager will be responsible for the quality and performance of their team, ensuring that the correct controls, procedures and appropriate touch-points are in place. The PM Manager will form part of the management team and will contribute to the ongoing design and optimisation of the departments workflows, education initiatives and methodology innovation. He/She works closely with internal teams to develop goals and design and improve processes supporting customer deliverables, engagement and success. The work involves providing day-to-day guidance to the analytics and customer insights team as well as coordination with other departments for insight generation and reporting purposes. He/She should already be proficient at both people and project management, with exceptional soft skills and a proven track record of success.
About the Department: Global Delivery Services
Meltwaters Professional Services team is responsible for curating bespoke reports and managing key projects in our premium customer portfolio. We deliver business-essential intelligence reports based on our keen analyses of various media outlets across traditional and social media channels.
Our core competency of high adaptability to clients requirements comes from the unique team of individuals composed of diverse insights & analytical skillsets. We always strive to break new grounds, constantly focusing on solution-oriented approaches and at the same time developing every individual to his or her full capacity.
About Meltwater
Meltwater is the global leader in media intelligence and our innovative SaaS solutions help businesses extract insights from billions of online conversations and articles we call it Outside Insight. With over 30, 000 companies using Meltwater worldwide and more than 60 offices on six continents, Meltwater offers countless ways to make an impact. Meltwater has won several awards as a Top Employer worldwide, and our culture is based on a fundamental belief in people and the potential they possess. Our employees embody the work hard, play hard spirit, and we are lucky to have some of the best and most talented people out there. Close mentorship and team unity are constantly emphasised to ensure every individual is continuously developing.
Critical Job Requirements & Responsibilities
People Development & Management:
- Actively participate in manpower planning, budgeting & hiring of team
- Perform scheduling/rostering of team on a weekly/monthly basis
- Attend leadership meetings to ensure alignment and cascading of goals
- Conducting 1:1s with team members for regular pulse check & retention
- Identify critical areas of development and design training pathways for the wider professional services organisation.
- Define staff development strategies by coaching, mentoring and engaging in career discussions
- Define common goals, direction and accountability among staff
- Define effective performance management practices within department in accordance with company policies and procedures
- Be a culture champion and change agent - assist to build and drive the overall culture and vision of the team by leading by example, while also nurturing the development and potential of each team member. Drive change with a positive mindset and help the organisation with its objectives.
- Ability to provide inputs on existing customer measurement infrastructure and requirements to meet organisation's research and analytics objectives
- Manage projects to meet schedules, budget, manpower and technical quality targets
- Manage project discipline to document scope changes, issues and risks that affect implementation
- Develop plans for data analytics and market research projects in alignment with business objectives
- Identify data sources for data analytics and newer ways to leverage already available data
- Implement data quality control standards and methods
- Assist users, technical staff and management to determine and resolve issues associated with project implementation
- Support regular project reviews to recommend schedule changes, cost or resource adjustments
- Accurately scope and quote for new business opportunities - use your business acumen to identify key deliverables for clients in various industries and departments.
- Partner with the Sales teams to qualify business opportunities and scoping / pricing new potential projects.
- Assist the team in onboarding new clients, whilst identifying the key issues and steps needed for a successful onboarding process.
- Collaborate across different teams and stay up-to-date on industry changes, to maintain an edge in proposing best-in-class media insights reports and deliverables for clients
- Analyse data sets and review standard of reporting / project deliverables done by the teams, ensuring that reports are sent to clients within SLAs and in an efficient, accurate and timely manner
- Assist in coordinating the different teams for different project including partners and vendors where applicable.
- Work with inter-department personnel like enablement leads, sales, HR etc to ensure upkeep of the system
- Ensure smooth communication with clients at regular intervals in written/verbal format as appropriate
Requirements for the job:
- 2+ years' experience as a team lead or team manager, managing 3 or more people, alternatively running a large project team over an extended time period
- 2+ years experience of direct project management experience with track record of success
- Relevant industry experience in media insights / reporting & analytics / traditional or social media / media agencies & public relations / digital marketing / marketing & communications.
- Experience working with Enterprise clients
- Bachelors degree in any field
- Must be able to read, write and speak fluently at a business-level in English - we will only consider candidates with exceptional spelling and grammar skills
- Knowledge of SaaS-based media tech and platforms, and media measurement KPIs
- Statistical modelling and data mining techniques, and analytical tools and languages such as SQL, Python, R, etc are preferred but not compulsory
- Data visualisation and dashboard tools, Microsoft Excel, pivot tables, etc
- Research methodologies and basic analysis methods
- Project methodologies like Waterfall, Agile, Scrum, Kanban, Lean, Critical Path Method, etc.
- Contract & Vendor Management
- Computational Thinking
- Data Analytics
- Digital Literacy
- Data Visualisation
- Problem Solving
- Market Research
- Decision Making
- Stakeholder Management
- Communication
- Business Acumen
- People Development
- Market Benchmarking & Industry Roadmapping
- Resource Management
- Project Management
- Quality management
