- X
- Linked-in
- More sharing options
Job Description
Job description
We are a Christian retail chain with a heart for ministry and service.
We seek applicants who are aligned with our values and excited to work in a purpose-driven environment.
Are you a dynamic and passionate individual with a flair for customer service, store operations, and staff motivation?
We have an exciting opportunity for you to join our team as a Manager or Supervisor at C.U.M. Books (a Christian Retailer) - Western Cape region.
With a history spanning over 80 years, C.U.M. Books is dedicated to putting inspirational and faith-based content in the hands of South Africans. As a publisher and retailer, our driving passion remains the hope of the gospel.
Duties And Responsibilities
Job brief
As an experienced manager/ supervisor, you will oversee the daily operations of our store, ensuring the smooth running of operations to maximize the customer experience. The ideal candidate will have prior experience in retail management, a deep understanding of excellent customer service, and the ability to motivate personnel to perform at their best.
Manager Responsibilities
- Organising and overseeing all store operations.
- Cash-up, banking, and daily retail admin.
- Staff scheduling and shift management.
- Leading and supervising a dedicated retail team.
- Training and guiding staff members to achieve maximum performance.
- Preparation and effective control of the store's budget, focusing on cost-efficiency.
- Efficient stock management and monitoring of stock levels.
- Maintaining and delivering excellent customer service in a faith-aligned environment
- Addressing and resolving customer complaints to uphold exceptional customer service.
- Handling and resolving any issues that may arise within the store.
- Planning and overseeing in-store promotions and merchandising.
- Staying updated on market trends to identify opportunities for store improvements.
- Ensuring the store complies with all legal health and safety guidelines.
- Providing regular feedback and reporting to higher management.
- Upholding brand values (e.g. kindness, integrity, excellence).
- Admin
- Housekeeping
- Sales and customer service
- Assist staff on the shop floor.
- To be equipped with suitable levels of product knowledge
- Manage stock levels in collaboration with manager and assistant manager
- Take responsibility for the shop floor, overseeing daily duties and daily requirements from staff.
- Proven experience in retail management or a related role.
- Strong leadership and team management skills.
- Excellent organizational and problem-solving abilities.
- Effective communication and interpersonal skills.
- Proficiency in budget management and stock control.
- Customer-focused with a commitment to delivering exceptional service.
Competitive salary.
Opportunities for career growth and advancement.
A dynamic and collaborative work environment.
If you are ready to take on a pivotal role in our retail operations, bringing your leadership skills to a team dedicated to our mission, we invite you to apply for the Manager/ Supervisor position CUM Books, Western Cape region . Join us in spreading the message of hope through Christian literature and contribute to the growth and success of CUM Books.
Posted on 18 Aug 08:52, Closing date 15 Sep
