We are looking for a professional, high-performance individual with exceptional leadership, negotiation, and client liaison skills, to be responsible for managing and leading a team of agents.
REQUIREMENTS:
- Matric/Grade 12 Certificate
- Collections experience( Advantageous)
- Minimum of 2 years recent Team Management experience in a contact centre (BPO environment advantageous)
- Clear credit and criminal record
- Must be available to work AFTERHOURS, weekends, and public holidays
- Expert skills in the use of Microsoft Office products, particularly Excel
- Effective communication skills (verbal, written and presentation)
- Excellent Communication Skills, particularly good written English essential
- Proven Leadership Skills
- Strong Collections orientation
- Planning and organising
- Building and maintaining relationships
- Ability to mentor and develop a team for high performance
- Manage successful performance
- Conceptual thinking
- Ability to persuade and influence
- Proven ability to cope with pressure and setbacks
- Strong drive and perseverance
- Attention to detail
- Previous experience in a similar role
- Follow up on attendance
- Agree on set goals with team members covering performance, quality, and development areas
- Focus on career and skills development of team members
- Resolve people-related problems e.g., conflict of interest, absenteeism, and disciplinary matters
- Drive the achievement of targets
- Manage and maintain focused and highly motivated team members
- Coach and develop the team into a high-performance culture
- Manage staffing needs, productivity, and quality
- Manage Employees by ensuring continuous communication, feedback, motivation, and Company Behaviours are being lived
- Accurate Reporting
- Ensure company policies and procedures are communicated to the team
- Ensure that daily/monthly Collections targets are met
Our business revolves around Business Process Outsourcing we help run businesses more effectively and efficiently by taking responsibility for various processes.
At Sigma, we believe in serving people and changing lives. Through a diverse and inclusive service offering and partner network, we believe that whatever your need, we have a solution for you. Our business is to be there for your business when it matters most.
Sigma is part of the Digicall Group which is a preferred service partner providing a range of services in diverse segments such as contact centre management, insurance claims administration, claims assessment and adjudication, supply chain management, and tailor-made bespoke solutions to meet customer demands in a responsible, cost-effective, and sustainable way.
Mission Statement:
Our new mission isTo improve everything Always! Well do this by living our values
Core Values:
Sigma has created four Core Values that the business and all employees stand by, they help drive our behaviours and what our brand stands for.
#Always Learning because the more we learn the more we achieve
#Always Adapting because flexibility creates opportunity
#Always Together because we are part of our community, not apart from our community
#Always Better because we do more
