Matriculantes needed for Legal line, Discovery, Mtn and 1life Call Centre.
Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of call centre agent responsible to up-sell existing insurance, policies and products. Minimum Requirements...
Qualifications
- Call centre studies or relevant experience
- Minimum Matric/equivalent
- FAIS accreditation
- Completed RE exams
Experience
- Extensive client care experience is essential
- Previous call centre experience – preferably in a client centric or sales environment
- Experience in the OUTlife product and systems will be beneficial
Job Specification...
Attitudes:
- Client service oriented
- Attention to detail/Quality oriented
- Deadline and results oriented/Work standards
- Initiative
- Enthusiastic and passionate about the job and the company
- Effective at planning and organisation/Work management
- Teamwork/Collaboration
- Judgment/Problem solving
- Adaptability
- Integrity
- Tolerance for stress
Skills:
- Selling skills
- Interpersonal and communication
- skills
- Negotiations
- Keyboard skills
- Administration skills
- Influencing
- Practical learning
- Computer literacy
