Our thriving practice needs an experienced Medical Receptionist who can take over the administrative duties involved with coordinating patient and specialist schedules as well as bookkeeping, booking theatre procedures, file management and office organization.
Main Job Duties and Responsibilities
greet patients
register patients according to established protocols
assist patients to complete all necessary forms and documentation including medical insurance
ensure patient information is accurate including billing information
inform patients of medical office procedures and policy
maintain and manage patient records
move patients through appointments as scheduled
answer incoming calls and deal with inquiries
transfer calls as required
schedule patient appointments
collect co-pays and payments
report statistics as required
schedule hospital admissions, tests, scans and outside appointments for patients
obtain external medical reports as required by medical professionals
respond and comply to requests for information
deal with incoming and outgoing post
complete other clerical duties as assigned
maintain stock of forms and office supplies
ensure reception area is well maintained, neat and clean
safeguard patient privacy and confidentiality
Education and Experience
high school diploma
knowledge of medical terminology, procedures and diagnosis
knowledge of computer and relevant software applications
knowledge of general administrative and clerical procedures
working knowledge of healthcare insurance preferred
Key Competencies and Skills
communication skills - able to listen effectively and express oneself in a clear and articulate manner
information collection and management - able to collect, organize and monitor data efficiently
planning and organizing - able to multi-task, prioritize and schedule tasks and activities
attention to detail - able to produce accurate and high quality work through concern for all areas involved
customer service skills - able to develop good customer relationships with a focus on achieving customer satisfaction
adaptability - able to adjust approach to meet changing demands and situations including dealing with diverse people
confidentiality - able to maintain confidentiality and adhere to ethical standards
