Are you passionate about driving efficiency, optimizing processes, and delivering real business value? We're looking for a Continuous Improvement Analyst to join our dynamic team and make a tangible impact on customer experience and operational excellence.
About the Role
As a Continuous Improvement Analyst, you'll play a key role in investigating, analyzing, and enhancing our business and operational processes. You'll help identify areas for improvement, implement data-driven solutions, and collaborate with cross-functional teams to improve customer service, reduce costs, and drive sustainable growth.
Key Responsibilities
- Support and drive process improvement initiatives with data-driven insights.
- Document and implement new or updated business processes and measure compliance.
- Conduct root cause analysis and provide innovative solutions to enhance customer satisfaction.
- Define business requirements and assist in the development of functional and non-functional specs.
- Facilitate and manage project activities, including risk assessments and reporting.
- Build and maintain strong stakeholder relationships both internally and externally.
- Minimum 2 years in a business analysis or continuous improvement role.
- Strong understanding of call centre operations and relevant metrics.
- Knowledge of Lean Six Sigma (White/Yellow Belt) methodologies.
- Skilled in business process mapping, data analysis, and process redesign.
- Excellent communication, facilitation, and collaboration skills.
- Ability to adapt, innovate, and work independently in a fast-paced environment.
Be part of a collaborative and innovative team.
Work closely with leadership and stakeholders across departments.
Make a meaningful impact on customer experience and business performance.
Grow your career with opportunities for learning and development.
