Team Leader: Agents

Team Leader: Agents

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, youll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.Youll be part of a team whos passionate about making a difference to the way technology shapes how we live and work whether its protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

Youll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and well provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.

Want to be part of our team?

The purpose of this role is to ensure the day to day management of a team of Agents, in a

manner that is in line with excellent service delivery to meet the clients contractual

obligations.

The Customer Support area is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues.

The Call Center focus specializes in placing or answering calls to customers related to pre-and post-sales service.

Requires to maintain product knowledge and awareness of customer service policies.

May develop business opportunities based on calls.

Incumbents in this job family are typically responsible for directing and guiding the work of teams and/or individuals.

Typically incumbents would be responsible for performance reviews, pay reviews, and may have hire/fire decision-making authority.

What You'll Be Doing

What would make you a good fit for this role?

KEY INTERNAL AND EXTERNAL RELATIONSHIPS Internal Purpose Colleagues / Team Leader Team meetings, information sharing Operations Manager Information sharing, ideas and improvements, problem solving line management support / coaching and feedback Coaching and counselling, provide line management Quality Assurance Feedback sessions, setting action plans External Purpose Customer Escalations of queries

Join our growing global team and accelerate your career with us. Apply today.

Equal opportunity employer

We are proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.