My client a leading retailer in Cape Town has an exciting new vacancy for a Liquor store Supervisor.
Main Objective Of Position
- Store Targets and Profitability
- Stock Management
- Front End Function
- Staff Control
- Security, health, and safety
- Customer experience
- Hygiene and Housekeeping
- Promotions
- Administration
- Communication
KPA 1: STORE TARGETS AND PROFITABILITY
- Store targets.
- Store expenses within budget.
- Management of shrinkage within the store.
- Motivation of staff to buy in the success of the store.
- Assist with stock control - monitoring stock levels and purchases.
- Assist and participate in category stock counts as required - investigate variances.
- Stock to be received and GRV ed as per company procedure ensuring transfers, claims and invoices are captured correctly.
- Assist in the receiving function ensuring accurate stock in the right quantities received, returns done timeously
- Assist in managing the Front-End Function.
- Control and check floats
- Ensuring cash up procedure is done correctly, and money dropped as per procedure.
- Oversee the staff component of the store.
- Assist with recruitment, training, orientation, appraisal, and supervision of the staff component.
- Assist with monthly scheduling of staff to optimize staff, limiting the use of outsourced staff and payment of overtime.
- Staff uniforms - ensuring staff are always dressed neatly and correctly.
- Ensure compliance with store policies, procedures, and rules.
- Guide and motivate staff towards maximum performance - planning, time management and productivity of staff.
- The Supervisor together with the Manager will be responsible for the safety of the store, staff, and customers.
- Responsible for customer satisfaction within the store and the implantation and adherence to the customer service programme.
- Management, control and implementation of the store hygiene and legal requirements.
- Assisting in the promotional activities of the store, preparing and implementation of promotional material and events.
- Perform all administrative functions related to this position or as directed by The Manager.
- Store control of documentation - maintaining a neat and accurate document system.
- Communicate productivity, staffing or training issues, system improvement needs, and other relevant information to Senior Management in a timely, thorough, and professional way.
- Grade 12
- Related qualification will be beneficial.
- 5 - 10 years' managerial experience within retail environment.
- Honest and trustworthy
- Customer service orientated and a willingness to deal with people every day.
- Ability to create teamwork environment.
- Attention to detail throughout the store
- Ability to identify and solve problems
- Take initiative
- Communication skills to train staff members and communicate problem areas
- Accurate with figures
- Interpersonal skills
- Attention to detail - Accurate
- Commitment to delivery and quality
- Good people management skills
- Must be able delegate effectively
- Be able to operate independently and as part of a team
- Good administration skills
Desired Skills
- Good people management skills
- operate independently
- part of a team
- Good administration skills
- Commitment to delivery and quality
- 2 to 5 years
- Grade 12 / Matric
