Microsoft Engineer

The Microsoft Engineer L2 will be responsible for the planning, implementation and execution of daily/weekly/monthly tasks that ensures that all client environments are well managed, supported and in line with agreed service level metrics.
The focus will be on SharePoint development as a SaaS solution however deep understand of all the Office 365 services is essential. The role will require in depth knowledge of Identity and Access Management solutions with specific reference to Azure and OKTA.
Performance Objectives
PO 1: Risk Management
Complies to all mandated policies, laws, and audit requirements
Operates and environment that is efficient, optimized, standardized, and secure with the latest security patches and relevant access control measures in place
PO 2: Operational Excellence
Operates an environment that is reliable and stable
Incident Management
Service Request Management
Capacity Management
Availability Management
Continuity Management
Life Cycle Management
PO 3: Continual Improvements
Recommend a minimum of two improvements within are of responsibility per financial year
PO 4: Project
Projects are delivered on time, within budget and meets or exceeds customer quality expectations.
Qualifications, Knowledge and Experience
Bachelors degree in information system (3+ Years)
Microsoft 365 Certified: Developer Associate (3+ Years)
Microsoft Certified: Identity and Access Administrator (3+ years)
OKTA Identity and Access Management Administrator (3+ years)
Essential Competencies
Passion for all things SharePoint
Ability to operate independently as well as in a team environment
Excellent communication skills verbal and written
Excellent documentation skills
Strong client focus
Strong planning and organizational skills
Perform well under pressure
Have a proactive approach Essential
SharePoint Development
Office 365 Administration and Support
Identity and Access Management (Azure)
Identity and Access Management (OKTA)
Microsoft Windows Server Management and Support
Azure Administration
Desirable
Service management solutions
Able to manage time effectively and set priorities appropriately
Able to maintain professional demeanor under stress
Able to operate within customer standard operating procedures
Strong listening skills
Python
Ansible Desirable
Sound knowledge of system monitoring platforms
Python
Ansible
Familiar with on prem and cloud concepts
Special Requirements
2-5+ years in a similar role within an ICT organisation provision managed services
Experienced in writing technical documentation